Senior Engineer Platform Engineering

S&P Global; Gurugram District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

S&P Global Market Intelligence is seeking a seasoned TechOps/Applications Support Engineer in Gurugram to own production support for critical cloud-based services. You will resolve incidents, manage cloud infrastructure, coordinate cross-functional teams, mentor juniors, and act as SME for complex client issues while maintaining strong SLAs and service quality.

The role offers exposure to AWS, Terraform, Splunk, Grafana, and modern CI/CD tooling, with opportunities to influence high

Qualifications

• 7+ years of Application Support/TechOps experience.
• Experience delivering production support for applications and vendor products including incident resolution and proactive mitigation.
• Managing and maintaining cloud infrastructure.
• Coordinating resources, planning milestones, assigning responsibilities and monitoring progress.
• Mentoring and developing junior team members.
• Ability to act as SME and handle client issues and escalations.

Responsibilities

• Deliver all aspects of production support for various applications and vendor products, including incident resolution and proactive mitigation.
• Manage and maintain cloud infrastructure.
• Coordinate resources and stakeholders, plan milestones, assign responsibilities and monitor progress.
• Mentor and develop junior team members.
• Act as SME and independently handle client issues and incident escalations.

Skills

AWS

Containerization

CI/CD

GitHub/GitLab

Cloud networking

Oracle

PL/SQL

Linux scripting

Python

Analytical skills

English communication

Tools

Terraform

Splunk

Grafana

Job description

About the Role:

Grade Level (for internal use):

10

Job Description

S&P Global | Markit Intelligence

The Team: The TechOps team is responsible for providing high-quality Technical Support across a wide suite of products within FRA & DVI business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided with a high-quality service and maintain client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.

The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business‑critical services/applications.

What’s in it for you: The role provides for successful candidates to have:

• Opportunity to interact and engage with senior technology and operations users
• Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
• Work in an environment which allows for complete ownership and scalability

Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience:

• The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management; would ensure compliance to all agreed SLAs and requirements
• managing and maintaining cloud infrastructure
• performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
• mentoring and developing junior members of the team
• ability to act as SME and ability to independently handle client issues and incident escalations

What We’re Looking For: someone with 7+ years of Application Support/TechOps experience having below skills:

• Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking
• Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python),
• Keen problem solver with analytical nature and excellent problem-solving skillset
• Open-minded, flexible and willing to adapt to changing situations
• Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
• Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little