Senior Engineer II - Technical Support

Microchip Technology Inc.; Bengaluru; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Microchip Technology Inc. in Bengaluru seeks a Senior Technical Support Engineer to provide post-sales support for Frequency and Time Systems (FTS) products. You will troubleshoot timing and synchronization issues and guide customers in high-stakes environments.

The role emphasizes hands-on problem solving, data analysis, and clear technical communication. You will log cases in Salesforce, prepare technical presentations, and collaborate with engineering and sales teams to deliver timely

Qualifikationen

• Bachelor of Science in Electrical Engineering or related field required.
• Minimum five years of relevant industry experience.
• Strong working knowledge of frequency references, protocols and network timing technologies (NTP, PTP, IRIG, GPS, GNSS).
• Experience in data analysis and troubleshooting timing, synchronization, and RF/electronic systems.

Aufgaben

• Develop expertise in Primary Reference Standards including atomic clocks to assist customers in troubleshooting.
• Interpret schematics, assembly drawings and manufacturing procedures to diagnose issues.
• Troubleshoot FTS timing and synchronization systems and guide customers to resolution.
• Log cases in Salesforce and provide timely updates.
• Provide solutions and escalate critical cases to ensure rapid resolution.
• Deliver technical guidance and present/train customers on Microchip FTS features.

Kenntnisse

Troubleshooting

Customer communication

Data analysis

Schematic reading

Timing systems

Time synchronization

Ausbildung

Bachelor of Science in Electrical Engineering

Tools

Salesforce

Microsoft Office

Windows OS

Jobbeschreibung

Job Summary

Join a team of professionals dedicated to providing high-quality frequency and time synchronization support to customers in various industries including military, industrial, and financial. Our Senior Technical Support Engineers serve an integral role in troubleshooting, technical guidance, and post-sales support for Microchip's Frequency and Time Systems (FTS) products. Our preferred candidate is a proactive problem-solver with strong technical expertise in timing and synchronization systems, strong communication skills, and a passion for delivering exceptional customer support in high-stakes environments.

Responsibilities

Senior Technical Support Engineer primary functions include, but are not limited to:

• Develop expertise in Primary Reference Standards, including atomic clocks, to assist customers in troubleshooting and resolving technical issues.
• Interpret schematics, assembly drawings, production and manufacturing procedures to diagnose and resolve product issues.
• Troubleshoot FTS timing and synchronization systems, guiding customers through fault identification and resolution.
• Log cases in the Salesforce CRM system, ensure accurate records and provide timely updates.
• Provide solutions for customer issues and escalating critical cases when necessary to ensure rapid resolution.
• Communicate effectively and professionally with customers and provide clear technical guidance.
• Proactively communicate with technical support management regarding case status and escalations.
• Document solutions and maintain up-to-date records of customer cases.
• Focus on post-sales technical engagements for Microchip FTS products.
• Provide front-line technical and applications support to customers and internal sales teams.
• Deliver technical presentations and training tailored to customer requirements, emphasizing the scalable features of Microchip FTS equipment.
• Perform data analysis using proprietary software tools to support troubleshooting and solutions development.

Qualifications

• Bachelor of Science in Electrical Engineering (BSEE) or related field.
• Minimum five years of relevant industry experience.
• Strong working knowledge of frequency references, protocols, and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, network synchronization, and test methodologies.
• Experience in data analysis and ability to troubleshoot timing, synchronization and electronic/RF systems.
• Proficiency in interpreting schematics, assembly drawings, and manufacturing procedures.
• Excellent verbal and written communication skills to engage customers via phone or web-based conference calls.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Strong organizational skills and a systematic, detail-oriented approach to problem solving.
• Ability to produce results independently and collaborate in a team environment.
• Self-motivated with strong time management and prioritization skills.

Preferred Qualifications

• 5 + years of technical support or customer service experience.
• Experience supporting customers in telecommunications, aerospace, defense, or critical infrastructure sectors.
• Experience delivering technical presentations or customer training sessions.

Travel Time

0% - 25%

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.