Senior Engineer - Field Service - Thermal

Vertiv Co; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Vertiv Co in Hyderabad, India is seeking a Site Supervisor to lead installation, startup, commissioning, test and inspection services for large Switchgear and Busbar projects. The site leader is the primary Vertiv Services representative on site, coordinating with customers, contractors and internal teams to ensure project success.

Responsibilities include managing scope, manpower, scheduling, documentation, safety, training, and on-site problem resolution.

Job description

Job Description:

The Site Supervisor will provide world class installation, startup, commissioning, test and inspection services leadership for large, high-profile customers for the Vertiv Switchgear and Busbar business. The site leader is the primary Vertiv Services representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The site leader is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

Responsibilities: -

• Represent Switchgear and Busbar Services at all customer and contractor meetings for projects which he is assigned to by the Project Delivery Leader
• Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets
• Coordinate installation, start-up, commissioning, inspection and site testing activities for assigned projects
  • Review scope of work requirements on the sales order
  • Review customer or third-party procedures and train personnel on those procedures
  • Define and manage man-power needs for the job
  • Completion all documentation for job (technical submittals, as-built drawings, in-house test procedures)
• Coordinate with sales, order management, plants, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer
• Represent Services in front of the customer, contractor, consultants, commissioning agents
• Assist contractors as required during installation of assigned projects
  • Coordinate Pre-Site meetings with contractor
• Provide support to contractor for technical questions during installation
• Support installation, start-up and site testing activities for assigned projects
  • Ensure sufficient man-power on site each day to perform start-up and site testing work
  • Assist during start-up and site testing as necessary, depending upon man-power availability and site location
  • Provide first level of tech support assistance to speed up problem resolution
  • Monitor jobs for timely completion, work with sales rep on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
  • Provide daily status reports to Project Manager, Project Delivery Leader and customer
  • Manage issues list and work to resolve issues in a timely manner

Technical: -

• Provide On-the-Job training and on-site direction to associates for assigned projects
• Conduct field customer training for assigned projects as required
• Communicate with Technical Support on equipment issues
• Keep current on Method Statement, Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Safety: -

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Report all work related accidents or injuries within 24 hours to the appropriate personnel
• Must be a role model to fellow associates with regards to safety by setting a positive example
• Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

Administration: -

• Coordinate assigned project completion, customer training, and close-out
• Provide all commissioning reports in a final package to the customer
• Coordinate any additional training bought with the sales order
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Coordinate subcontracted services and equipment rentals for assigned projects,
• Provide accurate and timely reporting in accordance with published guidelines
• Time cards, expense reports, ticket closure, forms, et al.

Customer Satisfaction: -

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer or contractor where applicable
• Coordinate and attend customer or contractor meetings as required
• Maintain customer satisfaction rates according to company guidelines

Performance: -

• Excellent attention to detail, with the ability to work accurately in a busy and demanding environment.
• Complete all work in an efficient and timely manner
• Capable of making strong decisions, technical and commercial, under pressure
• Properly evaluate site and equipment for appropriate billing status
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation process and procedures
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
• Maintain proper and adequate level of internal communications
• Ability to communicate with all levels within the organization: Managers, co-workers, Service Delivery Team, Sales, Plants, Application Engineering, Technical Support, electronic communications, et al.
• Conduct themselves in a high degree of professionalism, and of service delivery
• Ability to handle stressful situations and provide a calming effect to customer
• High level of diplomacy when interacting with internal and external customers

Qualifications: -

• Graduate of applicable University of Technology and six years minimum same or similar work experience.
• Construction management experience, critical infrastructure expertise with Switchgear, Busbar and Power Distribution a plus.
• Knowledge of construction, electrical and mechanical contracting.
• Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, organizational and management skills are required
• Valid driver’s license is required
• Must be able to read and interpret electrical line diagrams and blueprints
• Ability to summarize and report all work related tasks performed
• Ability to give technical assistance via the telephone to customers on a regular basis
• Independently evaluate, recognize, and recommend acceptable customer solutions based upon site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
• Strong computer skills including editing, formatting and using templates in Microsoft Office, CAD, use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Foster a Customer-First Mindset

Physical & Environmental Demands: -

• Frequent Standing
• Frequent kneeling / crawling / stooping
• Frequent bending / twisting
• Frequent climbing (stairs, ladders)
• Frequent driving (car)
• Extreme cold (below - 20˚C)
• Extreme heat (above + 37 ˚C)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Time Travel Required: -

• 40% travels in the Eastern Europe Region
• 30% travels in the EMEA Region