Senior Engineer

General Datatech India; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

General Datatech India Private Limited in Bengaluru is seeking a Senior Engineer with hands-on experience in Cisco UCCX, Webex Contact Center, and UCCE/PCCE to design and optimize modern contact center solutions. You will lead implementations and ensure systems meet business requirements.

Role involves troubleshooting complex issues, documenting configurations, and training end-users, while collaborating with cross-functional teams to achieve deadlines in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in contact center engineering or related field.
• Strong understanding of contact center technologies and protocols.
• Experience with Cisco UCCX and Webex Contact Center.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong communication and teamwork skills.

Responsibilities

• Design, implement, and manage contact center systems to meet business requirements.
• Troubleshoot and resolve technical issues related to contact center operations.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and maintain documentation of contact center systems and processes.
• Provide training and support to end-users on contact center applications.
• Analyze system performance and recommend improvements.

Skills

UCCX

Webex Contact Center

UCCE/PCCE

Contact center engineering

Communication

Teamwork

Job description

We are looking for a skilled Senior Engineer with hands-on expertise in Contact Center solutions. The ideal candidate will have experience working with Cisco Unified Contact Center Express (UCCX), Webex Contact Center, and UCCE/PCCE platforms. This position is based in GENERAL DATATECH INDIA PRIVATE LIMITED.

Roles and Responsibility

• Design, implement, and manage contact center systems to meet business requirements.
• Troubleshoot and resolve technical issues related to contact center operations.
• Collaborate with cross-functional teams to identify and prioritize project requirements.
• Develop and maintain documentation of contact center systems and processes.
• Provide training and support to end-users on contact center applications.
• Analyze system performance and recommend improvements.

Job Requirements

• Minimum 5 years of experience in contact center engineering or a related field.
• Strong understanding of contact center technologies and protocols.
• Experience with Cisco Unified Contact Center Express (UCCX) and Webex Contact Center.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong communication and teamwork skills.