Senior End User Hardware Subject Matter Expert (SME)

IND KCI Medical India Private limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Solventum, formerly 3M Health Care, seeks a Senior Hardware End User Analyst to lead global hardware asset management and end-user hardware support. The role requires deep expertise in PC/desktop hardware, operating systems, and enterprise asset practices, with focus on international locations outside North America.

You will manage hardware catalogs, drive inventory health, test new models, and collaborate with internal customers to define specs while aligning with security and operational

Qualifications

• Bachelor’s degree or higher (completed and verified) OR High School diploma/GED with 8 years of IT experience.
• Experience with enterprise hardware environments and asset management practices.
• Strong troubleshooting and root-cause analysis for hardware across locations.

Responsibilities

• Manage global hardware lifecycle including procurement, imaging, deployment and retirement.
• Provide advanced troubleshooting and root-cause analysis for hardware.
• Support testing and implementation of new hardware models and catalogs.
• Maintain accuracy of Hardware Asset Management Inventory and vendor relationships.

Skills

Hardware Asset Management

Global asset management

IT troubleshooting

Education

Bachelor’s degree or higher / 8 years IT experience alternative

Tools

ServiceNow HAM Pro

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit.

As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Senior Hardware End User Analyst 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

We are seeking a highly skilled Subject Matter Expert (SME) with deep technical expertise in end-user hardware and global asset management practices. This role requires hands‑on experience with managing enterprise‑level hardware environments and be a technical authority for end‑user hardware, including laptops and desktops. Deep technical knowledge of PC and desktop hardware, current protocols, operating systems, and industry standards. Provide advanced troubleshooting and root cause analysis for hardware across diverse. Supporting global team with a specific focus on international locations (outside North America). Supporting the selection of global hardware catalogs. Maintaining the health and accuracy of our Hardware Asset Management Inventory. Supporting the testing and implementation of new hardware models. Participating in projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction. Working with internal customers to determine and validate hardware specifications. Participating in the design, implementation, and support of a varied portfolio of global Hardware solutions that meet business requirements and are aligned to security and operational standards. Consulting with clients on emerging technology and/or existing solutions. Developing and maintaining vendor relationships with top technical experts. Maintaining and broadening skills/expertise in different technology areas, staying in touch with changing technologies.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND 8 years of IT experience 5 years supporting

Additional qualifications that could help you succeed even further in this role include

• Oversee global hardware lifecycle management, including procurement, provisioning, imaging, deployment, and retirement.
• Hands‑on experience with Hardware Asset Management tools (preferably ServiceNow HAM Pro).
• Scrum Master Certification

Supporting Your Well‑being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion (*)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.