Senior Director, People Operations

PTC Software (India); Pune District; Hybrid; INR 4.000.000 - 7.000.000; Vollzeit

Zusammenfassung

PTC, a global software company, seeks a Sr Director, People Operations (Shared Services) in Pune, India. You will lead the Pune-based HR services team, delivering scalable, compliant services from hire to retirement to 7,000+ employees worldwide.

You will shape the operating model, drive automation, data analytics and governance, and partner with global leaders. This role requires 15+ years in People Operations and hands-on Workday/HCM expertise. Hybrid work policy applies.

Qualifikationen

• 15+ years in People Operations.
• 8+ years leading multinational HR/shared services.
• Hands-on Workday experience required.

Aufgaben

• Define and execute the multi-year vision for global People Operations shared services.
• Lead Pune-based team delivering HR services from hire to retire.
• Collaborate with global leaders, IT, Finance and Legal to scale operations.

Kenntnisse

Leadership

Strategic planning

Cross-functional collaboration

Lean Six Sigma

People Management

Tools

Workday HCM

HRIS

Case management tools

Jobbeschreibung

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Sr Director, People Operations (Shared Services)

PTC | Pune, India | Global HR Shared Services | Hybrid

Lead PTC's global People Operations shared services from Pune, delivering accurate, compliant and effortless HR services to 7,000+ employees worldwide.

About PTC

PTC is a global software company whose CAD, PLM, ALM and SLM solutions help industrial companies design, make and service products. With more than 7,000 employees worldwide, we are building a connected, inclusive culture where people do their best work.

The opportunity

As Sr Director, People Operations (Shared Services), you will own the engine room of the employee experience. You will lead the Pune-based team that delivers HR services from hire to retire to employees and managers in every region, and you will shape how PTC scales People operations through standardisation, automation and data. You will work closely with the global People leadership team, HR Business Partners, Centers of Excellence, IT, Finance and Legal.

Function : People Operations / Human Resources

Location: Pune, India (hybrid, per PTC workplace policy)

Reports to Global People leadership (VP / Chief People Officer organisation)

Team: Senior managers and managers across HR Service Delivery, HR Operations, HRIS and Data, and Mobility and Onboarding Operations

Scope: Global: Americas, EMEA and APAC

Travel: Occasional, about 10-15%

What you will do

Strategy and leadership

• Define and execute the multi-year vision and roadmap for global People Operations shared services, aligned to PTC's business and People strategy.
• Serve as the senior People leader at the Pune site, representing the function in global leadership forums and site governance.
• Build, coach and develop a high-performing, multi-layered team, and plan succession and capability across the function.
• Design the operating model (tiered service, follow-the-sun coverage, in-house vs partner delivery) and the business case for changes to it.

Service delivery and operational excellence

• Own end-to-end delivery of HR services across the employee lifecycle: onboarding, employee data changes, contracts and letters, mobility, leave and absence, offboarding and employment verification.
• Run a tiered service model (self-service, Tier 1/2 case handling, escalation to Centers of Excellence) with clear SLAs, KPIs and customer-satisfaction targets.
• Partner with Payroll, Benefits, Finance and external vendors to ensure accurate, on-time inputs and outputs across all countries.
• Drive continuous improvement with Lean Six Sigma methods: remove root causes of repeat contacts, reduce cycle times and lower cost per employee served.

HR systems, data and automation

• Co-own the HR technology roadmap (Workday HCM, case management and knowledge tooling) with People Technology and IT.
• Lead process standardisation, workflow automation and AI-enabled self-service to raise the share of issues resolved without an agent.
• Safeguard data integrity and reporting quality, and deliver operational and workforce analytics to People leadership and the business.

Governance, risk and compliance

• Ensure HR processes comply with employment law, data privacy (including GDPR and India's DPDP Act), SOX and internal-audit requirements across regions.
• Maintain policies, procedures, controls and documentation; lead internal and external audits and close findings.
• Manage vendor and BPO relationships, contracts, performance reviews and budgets.

Transformation and stakeholder partnership

• Lead large global programs, including system implementations, M&A integration, new-country entry and organisational change, in partnership with HRBPs and Centers of Excellence.
• Build trusted relationships with global People leaders, regional HR heads and business leaders, and communicate performance and insights clearly.
• Own the function's budget, headcount plan and cost-to-serve targets.

What you bring

Required

• 15+ years of progressive experience in People Operations, including at least 8 years leading HR operations or shared services for a multinational, ideally in software, technology or another high-growth industry.
• 10+ years of progressive people management experience, with a proven record of leading large, multi-site and multi-country teams (50+ people, including managers of managers) delivering to global SLAs.
• Hands-on Workday experience (a must), with deep expertise in end-to-end HR processes and case management tools such