Senior Director, Head Launch Excellence

Amgen Inc; Hyderabad; On-site; INR 23,629,000 - 33,081,000; Full time

Job summary

Amgen Inc. is seeking a Senior Director, Head Launch Excellence to lead the enterprise LEX capability across Global Marketing.

This role partners with Global, Regional and Affiliate teams to standardize launch excellence, manage risks, and enable AI-enabled, scalable processes across multiple markets. The position requires proven serial launch leadership, global-to-local execution experience, and the ability to drive governance, dashboards, and knowledge management to accelerate launches while

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Extensive biopharmaceutical commercial experience, global, regional and local marketing
• Demonstrated serial launch track record in multiple brands and markets
• Direct experience leading launch excellence, readiness, operations or multi-market execution
• Proven people management in complex matrix environments
• Engage senior stakeholders and communicate with executive audiences
• Strong project management, organizational and analytical skills; dashboards, KPIs, risk-based decisions
• Experience with digital tools, dashboards, AI-enabled workflows or automation in commercial operations

Responsibilities

• LEX Operating Model Leadership: Define and operationalize the LEX operating model, launch-clock scope, governance, service levels and escalation paths.
• Launch Readiness Standards: Set quality standards for launch readiness planning, milestones, LRRs and risk logs.
• Global-to-Local Marketing Integration: Partner across Global, Regional and Affiliate teams to translate strategy into launch plans and market activation support.
• Service-Level Market Archetype Management: Implement rules for guided and self-service LEX support by brand priority and market complexity.
• AIN Capability Center Leadership: Hire and manage the AIN Launch Excellence team with clear interfaces to Global, Regional and Market teams.
• Tools, Templates AI Enablement: Build dashboards, LRR tools, quality checks, playbooks and AI-enabled workflows.
• Governance, Reporting Risk Management: Establish readiness heatmaps, KPI definitions, risk triggers and escalation mechanisms.
• Learning Loop Capability Building: Develop onboarding and learning modules; scale learnings across brands and markets.
• Stakeholder Engagement: Build trusted relationships with leaders to improve launch quality while maintaining brand strategy ownership

Skills

Serial launch leadership

Global to local marketing

People leadership

Strategic judgment

Stakeholder influence

Pragmatic innovation

Education

Bachelor's degree

Advanced degree

Job description

Job Summary

The Senior Director, Head Launch Excellence is a strategic and operationally experienced serial launch leader in Amgen's Global Marketing organization, bringing pattern recognition from multiple biopharmaceutical launches to shape and run Launch Excellence (LEX) as a practical global launch operating capability.

This role partners across Global, Regional and Affiliate teams to establish an enterprise LEX capability as part of the Global with Local (GwL) model. The LEX lead will define hands-on, guided and self-service support levels, identify critical-path risks early and build the Launch Excellence capability in the Amgen India Capability Center (AIN), including AI-enabled automation for repeatable launch activities.

Location

Location / Travel: We are posting this role in multiple locations including US, India, Europe. Travel expected ~0-20%.

Key Responsibilities

• LEX Operating Model Leadership: Define and operationalize the LEX operating model, including launch-clock scope, global-to-local handoffs, governance, decision rights, service levels and escalation paths.
• Launch Readiness Standards Launch Judgment: Set quality standards for launch readiness planning, milestone preparation, LRRs, leadership touchpoints, risk and decision logs and launch performance, using serial launch judgment to pressure-test plans.
• Global-to-Local Marketing Integration: Partner with Global teams, ABM, regions and affiliates to translate launch strategy into high-quality launch preparation, integrated launch plans and practical market activation support. Partner with Marketing and ABM teams to identify and close launch-specific guidance and process gaps.
• Service-Level Market Archetype Management: Implement clear rules for hands-on, guided and self-service LEX support based on brand priority, market relevance, launch complexity, critical-path risk and escalation triggers.
• AIN Capability Center Leadership: Hire, onboard and manage the AIN Launch Excellence team, setting role clarity, intake processes, service menus, quality expectations and ways of working with Global, Regional and Market teams. This team acts as the scalable delivery engine for LEX, with clear interfaces to Global, Regional and Market stakeholders.
• Tools, Templates AI Enablement: Build and maintain practical LEX assets such as launch dashboards, LRR tools, quality checks, GM checklists, self-assessments, KPI dictionary, playbooks and AI-enabled workflows.
• Governance, Reporting Risk Management: Establish launch readiness routines, readiness heatmaps, KPI definitions, risk triggers, decision records and escalation mechanisms that give senior leaders clear visibility into launch readiness and trade-offs.
• Learning Loop Capability Building: Develop onboarding, learning modules, communities of practice, reusable launch cases, after-action reviews and post-launch retrospectives so learnings scale across brands and markets. Establish global launch forums to share lessons learned, and best practices across brands, accelerating cross-brand learning for teams working toward similar launch timelines.
• Stakeholder Engagement: Build trusted relationships with global, regional and local leaders, ensuring LEX improves launch quality and focus without becoming a substitute for brand strategy ownership or local accountability.

Core Competencies

• Serial launch leadership: Proven pattern recognition from multiple biopharmaceutical launches, with the ability to pressure-test plans, anticipate risks and know what good readiness looks like across launch types and markets.
• Global and local marketing expertise: Deep experience across global brand strategy, regional translation and local execution, ideally across launch, in-line and lifecycle brands.
• People leadership: Demonstrated success hiring, leading and developing teams, ideally including offshore or capability-center teams.
• Strategic and operational judgment: Ability to connect brand strategy, launch sequencing, market needs, governance, milestones and execution into a practical operating model.
• Stakeholder influence: Strong credibility with senior leaders and ability to align Global, Regional and Market stakeholders without relying on formal authority.
• Pragmatic innovation mindset: Ability to apply AI, automation, dashboards and knowledge management to improve speed, quality and reuse.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Extensive biopharmaceutical commercial experience, ideally 22 - 26 years across global, regional and local marketing and commercial roles.
• Demonstrated serial launch track record: personally led, shaped or played a senior cross-functional role in multiple product launches across brands, markets and launch archetypes.
• Direct experience leading launch excellence, launch readiness, launch operations or multi-market execution, including integrated launch plans, critical-path milestones, risk mitigation and launch governance.
• Proven people management experience, including building teams, setting operating models and coaching talent in complex matrix environments.
• Demonstrated ability to engage senior stakeholders, influence across functions and communicate clearly with executive audiences.
• Strong project management, organizational and analytical skills, with comfort using dashboards, KPIs and risk-based decision-making.
• Experience with digital tools, dashboards, AI-enabled workflows or automation in commercial operations, launch readiness or launch execution preferred.