Senior Data Analyst

British Council; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

British Council in India seeks a Senior MIS & Automations Analyst to support operations with advanced reporting, analytics, and automation. You will forecast workloads, build dashboards, and collaborate across teams to translate data into actionable insights for strategic decisions.

The role requires 3–5 years in MIS/analytics, strong Power BI/Tableau and Excel skills, and fluency in English. On-site, fixed-term contract for 1 year, with 5 days per week.

Qualifications

• 3–5 years in MIS, data analysis, or automation roles.
• Graduate.
• Advanced MS Office skills.
• Good communication skills.
• Expertise in reporting & analytics with relevant experience.
• Strong understanding of MIS principles, reporting standards, and performance metrics.
• Expertise in reporting and dashboard tools such as PowerBI, Tableau, advanced Excel, or similar BI tools, as well as PowerApp and PowerAutomate.
• Proficiency with the Power Platform, SQL, and Azure.

Responsibilities

• Understand information needs of operations and delivery teams and develop reports and systems.
• Support workforce planning, forecasting, reporting, business analysis, and automation initiatives.
• Forecast workload, scheduling, and real-time resource management.
• Collaborate with planning teams to manage workforce requirements and align with business demands.
• Create schedules aligned with forecasted demand and events.
• Analyze workforce performance data to identify trends and improvements.
• Leverage automation to improve planning accuracy and efficiency.
• Support IELTS Operations reporting and ensure alignment with priorities.
• Identify new reporting needs and develop structured reporting schedules.

Skills

MIS & analytics

Power BI

Tableau

PowerApps

PowerAutomate

SQL

Azure

Advanced Excel

Communication

English proficiency

Education

Graduate

Tools

Power Platform

Azure

SQL Server

Job description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire.

Pay Band: 5
Country/Location: (Advant IT Park) Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed term contract - 1 year
Closing Date: Thursday, 18 June 2026

Work Schedule: This is a 24/7 on‑site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift‑based environment are essential. There is no hybrid work arrangement for this position, and it requires working onsite five days a week.

Role Purpose

The role is responsible for working with operations and delivery teams to understand their information needs and develop and maintain reports and systems to fulfill them in an accurate and timely way.

Role Accountabilities

We are looking for a highly analytical and results‑driven Senior Analyst – MIS & Automations to support operational excellence through workforce planning, forecasting, reporting, business analysis, and automation initiatives. This role plays a critical part in ensuring the effective utilisation of resources, delivery of operational targets, and provision of meaningful business insights that support strategic decision‑making.

• Responsible for short‑term and long‑term workload forecasting, scheduling, and real‑time resource management.
• Work closely with business planning teams to proactively manage workforce requirements and balance business demands and resource availability.
• Develop accurate schedules that align with forecasted demand, business objectives, planned events, holidays, and operational constraints.
• Analyse workforce performance data, including productivity, utilisation, occupancy, and forecast accuracy, to identify trends and opportunities for continuous improvement.
• Leverage automation, technology, and process optimisation to improve planning accuracy, operational efficiency, and overall service delivery.
• Support IELTS Operations reporting requirements and ensure reporting frameworks align with strategic priorities.
• Identify and evaluate new reporting needs, recommend appropriate technologies and automation solutions, and develop structured reporting schedules for timely and effective distribution of business information.
• Prepare insightful business analyses, including trend identification, root cause investigations, performance reporting, and scenario‑based modelling to support operational and strategic decision‑making.
• Collaborate with stakeholders across functions to understand business requirements and translate data into actionable insights.
• Ensure adherence to information security policies and compliance with ISO 27001 and IGA requirements, managing access controls, account provisioning and de‑activation processes, monitoring access levels, maintaining records in accordance with the Freedom of Information Act, promoting security awareness, and resolving incidents within agreed service levels.

Role Specific Skills, Knowledge, Experience and Qualifications

• 3‑5 years in MIS, data analysis, or automation roles.
• Graduate.
• Advanced MS Office skills.
• Good communication skills.
• Expertise in reporting & analytics with relevant experience in a reporting/analytics role.
• Strong understanding of MIS principles, reporting standards, and performance metrics.
• Expertise in reporting and dashboard tools such as PowerBI, Tableau, advanced Excel, or similar BI tools, as well as PowerApp and PowerAutomate.
• Proficiency with the Power Platform, SQL, and Azure.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

OCI Card holders will need to obtain a valid special work permit issued by the Government of India. Offers of employment made to OCI card holders will be conditional on obtaining the required permit.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community. The British Council is a Disability Confident Employer. We guarantee an interview for disabled applicants who meet the minimum role requirements and welcome discussions about adjustments to enable participation.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults. Appointment to positions with direct involvement with vulnerable groups will be dependent on thorough checks and in line with legal requirements.