Senior Customer Support Specialist – Rotational Shift NAVEX

Earnmodes; Bengaluru; Hybrid; INR 914,000 - 1,117,000; Full time

Benefits offered by this job

Night shift differential

Hybrid work model

Job summary

NAVEX is seeking a Senior Customer Support Specialist to be the front line support for Customer Administrators of our risk and compliance platform. You’ll handle calls and chats, diagnose issues, and resolve complex problems while collaborating with cross-functional teams.

The ideal candidate has 3+ years in customer service and software support, strong Windows/Microsoft Office skills, CRM experience (Salesforce preferred), and a comfort with rotating shifts including nights or weekends.

Qualifications

• 3+ years of experience in customer service and software support.
• Proficiency in Windows and Microsoft Office; understands website functionality.
• Experience updating and managing CRM; Salesforce preferred.
• Training experience with adaptable facilitation style.
• Ability to learn quickly and define customer and system needs.
• Team-oriented with strong planning and organizational skills.
• Comfort with rotating shifts, including nights/weekends.
• AI readiness to use emerging technologies to improve outcomes.

Responsibilities

• Provide front line support for Customer Administrators of NAVEX solutions.
• Handle incoming calls and chats; diagnose and resolve issues.
• Escalate complex problems and follow up to ensure resolution.
• Adapt communication to technical and business stakeholders.
• Create and maintain knowledge resources and best practices.
• Collaborate across teams to improve customer experiences.
• Mentor peers to strengthen team capabilities.

Skills

Customer service

Software support

Windows

Microsoft Office

CRM

Training

Facilitation

Teamwork

Attention to detail

AI readiness

Tools

Salesforce

Job description

Job Description

Job Description
Posted Tuesday, 27 October 2026 at 21:21 | Expires Saturday, 26 December 2026 at 21:50

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

Our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.

As a Senior Customer Support Specialist, your primary responsibility will be front line support for Customer Administrators of our solutions. Gaining the confidence and trust of your stakeholders through active listening and problem-solving will be critical to your success. Typical support requests may include answering product how-to questions, assisting customers with system configuration changes and troubleshooting technical issues. Come join our outstanding team of fun, close-knit professionals who will help with your success and long‑term career growth!

At NAVEX, you will work in a hybrid role and thrive alongside an engaged and collaborative team invested in supporting your success!

What you’ll get:

Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:

Serve as a trusted advisor by understanding customer goals and desired outcomes
Manage incoming phone calls and chats >Lead complex customer issues through diagnosis, resolution, and follow-up >Adapt communication styles to effectively engage technical and business stakeholders >Independently manage escalated customer situations and expectations >Prioritize work based on customer impact, risk, and business needs >Identify root causes, recurring trends, and opportunities for improvement >Partner across teams to resolve issues and improve customer experiences >Create and enhance knowledge resources, processes, and best practices >Recommend scalable solutions that improve operational efficiency and customer outcomes >Share expertise and mentor peers to strengthen team capabilities >What you’ll bring:

3+ years of experience in customer service and software support

Proficiency in Windows and Microsoft Office, and a general understanding of website functionality and related technologies

Proficiency in updating and managing CRM; Salesforce preferred

Training experience with the ability to adapt facilitation style to engage your audience

Ability to learn and assimilate new information quickly

Ability to evaluate and define customer and system needs

Ability to work within a team environment to achieve results

Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities

Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through

AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes

Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values
Comfortable working in rotational shifts, including night shifts or weekends
Our side of the deal:

We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is 1,015,000 INR per annum. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

Job Details
Job Start Date
Tuesday, 13 October 2026
Job End Date
Wednesday, 14 October 2026
Source: Company Career page