Senior Customer Service Associate

Fiserv India Pvt Ltd; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Fiserv India Pvt Ltd in Maharashtra, Thane invites you to join as Customer Service - Sr Associate I. This mid-level role focuses on back-office operations for cardholder queries, requiring sharp communication and careful, accurate processing.

You will resolve requests, identify needs, follow guidelines, and suggest process improvements. Strong typing, Excel skills, and the ability to work with rotating week-offs are essential.

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Typing speed of 40–50 words per minute with accuracy.
• Ability to organize and follow up multiple tasks with timeliness.
• Ability to work flexible hours with rotational week-off.

Responsibilities

• Provide resolution to customer requests by processing the request with accuracy.
• Identify and address customer needs with a goal of complete satisfaction.
• Follow company communications guidelines and procedures under minimal supervision.
• Recommend improvements in processes to bring efficiency in the workflow.
• Achieve productivity and quality targets above benchmark.

Skills

Excellent communication

Typing speed 40–50 wpm

Organizational skills

Flexible hours

Tools

Excel

General computer literacy

Job description

Customer Service - Sr Associate I Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title: Customer Service - Sr Associate I

Job Description: This position will manage back office operational activities (admin) for the card holder to resolve their credit card related queries received by various sources. Requires strong customer service expertise, communication (written) and decision-making skills.

Job Responsibilities:

• Provide resolution to customer request by processing the request with accuracy.
• Identify and address customer needs with a goal of complete satisfaction
• Follow company communications guidelines and procedures under minimal supervision
• Recommend improvement in the processes to bring efficiency in the process.
• Achieve good productivity number, quality score and other parameters above benchmark to be competition

Skills/Experience:

• Excellent written, verbal, and interpersonal communication skills
• Proficiency and accuracy in typing, minimum typing of 40-50 word per minute
• Ability to organize, follow-up multiple tasks / details with accuracy and timeliness
• Ability to work flexible hours with rotational week-off

Preference:

• Back-office, Card payment industry, customer support role experience
• Excel knowledge & Computer/Laptop proficiency

Thank you for considering employment with Fiserv.

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.

Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Experience Level: Mid Level