Senior Content Operations Specialist

London Stock Exchange Group; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

London Stock Exchange Group (LSEG) seeks a Senior Specialist, Content Operations to shape the DBOR Transformation programme, refining operating models, data workflows and tooling across Content Operations. You will partner with engineering, product and operations teams to translate requirements, drive adoption and deliver scalable solutions in AI, automation and product-led transformation.

You will work on complex data domains, support solution design and validation, and help ensure successful

Qualifications

• Experience delivering business, operational, data or technology transformation initiatives.
• Strong analytical, business analysis and process improvement skills.
• Experience documenting business processes, requirements and operating models.
• Experience supporting technology implementations, platform migrations or operational change programmes.
• Ability to analyse complex problems and develop practical, scalable solutions.

Responsibilities

• Partner with Content Infrastructure Owners to translate strategic requirements into executable operational solutions.
• Identify and implement opportunities to leverage AI, automation and agent-based solutions to improve operational efficiency, quality and scalability.
• Define, document and maintain operating models, process documentation and operational standards.
• Support data modelling activities by documenting business rules, workflows, dependencies and operational requirements.
• Develop a thorough understanding of the data sources, business rules and processing logic that support the assigned data domain.
• Assess impacts of proposed changes on users, processes and downstream operations.
• Lead business testing and validation activities to ensure solutions meet operational and business requirements.
• Facilitate knowledge transfer across operational teams on new tools and functions.
• Gather user feedback and identify enhancement opportunities to improve adoption and effectiveness.
• Analyse data sources, lineage, business rules and processing logic to support the design, implementation and optimisation of DBOR capabilities.
• Develop and maintain deep expertise in DBOR processes and data workflows, acting as a trusted advisor during solution deployment and adoption.
• Proactively identify opportunities to improve processes, data quality, operational controls and user experience through technology and workflow enhancements.
• Build effective relationships across Content Operations, Product and Engineering teams aligned with a product-led operating model.

Skills

Transformation initiatives

Analytical skills

Business analysis

Operating models

AI & automation

Stakeholder management

Communication

Change management

Cross-functional collaboration

Data workflows

Tools

Python

SQL

Low-code

Job description

Senior Specialist, Content Operations Senior Content Specialist - DBOR Transformation

Role overview As a Senior Content Specialist, you will play a key role in the DBOR Transformation programme, shaping the future operating model, data workflows, and tooling capabilities used across Content Operations. You will work closely with Content Infrastructure Owners, Engineering, Product and Operations teams to refine business requirements, support solution design, drive adoption, and ensure successful delivery of transformational change. This role offers a unique opportunity to influence how data is managed at scale across a global organisation while working at the forefront of AI, automation and product-led transformation. You will work on complex business challenges, collaborate with experts across Product and Engineering, and help deliver capabilities that will shape the next generation of Content Operations.

Key responsibilities

• Partner with Content Infrastructure Owners to translate strategic requirements into executable operational solutions.
• Identify and implement opportunities to leverage AI, automation and agent-based solutions to improve operational efficiency, quality and scalability.
• Define, document and maintain operating models, process documentation and operational standards.
• Support data modelling activities by documenting business rules, workflows, dependencies and operational requirements.
• Develop a thorough understanding of the data sources, business rules and processing logic that support the assigned data domain.
• Assess impacts of proposed changes on users, processes and downstream operations.
• Lead business testing and validation activities to ensure solutions meet operational and business requirements.
• Facilitate knowledge transfer across operational teams on new tools and functions.
• Gather user feedback and identify enhancement opportunities to improve adoption and effectiveness.
• Analyse data sources, lineage, business rules and processing logic to support the design, implementation and optimisation of DBOR capabilities.
• Develop and maintain deep expertise in DBOR processes and data workflows, acting as a trusted advisor during solution deployment and adoption.
• Proactively identify opportunities to improve processes, data quality, operational controls and user experience through technology and workflow enhancements.
• Build effective relationships across Content Operations, Product and Engineering teams aligned with a product-led operating model.

Required Skills

• Experience delivering business, operational, data or technology transformation initiatives.
• Strong analytical, business analysis and process improvement skills.
• Experience documenting business processes, requirements and operating models.
• Experience supporting technology implementations, platform migrations or operational change programmes.
• Ability to analyse complex problems and develop practical, scalable solutions.
• Ability to understand data models, technology architectures and system workflows sufficiently to collaborate effectively with engineering and product teams.
• Strong stakeholder management, influencing and communication skills.
• Ability to manage change and challenge existing processes.
• Experience working across both business and technical teams.
• Experience with AI agents, workflow automation tools, Python, SQL or low-code development platforms.

Desirable Skills

• Experience within financial services, market data, data management, content operations or related industries.
• Understanding of data governance, data quality and operational controls.
• Experience working in Agile or product-led delivery environment.

Career Stage: Manager

London Stock Exchange Group (LSEG)

Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level Senior Level