Senior Consultant – SaaS Managed Services (Retail/CPG)

SymphonyAI Industrial, Inc.; Bengaluru; Sur place; INR 8 646 000 - 14 409 000; Plein temps

Résumé du poste

SymphonyAI Industrial, Inc. is seeking a Senior Consultant to deliver Symphony GOLD SaaS managed services for North American grocery accounts.

You will serve as the technical interface between US customers and the global managed-services organization, coordinating across time zones and with cross-functional teams. You will provide production support, configuration management, and involvement in upgrades and stabilization activities, supporting 8–9 retailers concurrently and building strong

Qualifications

• 5+ years of SaaS managed-services experience on SCM platforms for North American retail accounts.
• Concurrently cover 8+ accounts with distinct configurations.
• Strong Oracle SQL and PL/SQL for production investigations; Linux/shell scripting.
• Deep understanding of SCM platform operations and customer-specific implementations.
• Cross-region coordination with global teams across time zones.
• Proven customer relationship management and incident handling.

Responsabilités

• Deliver SaaS managed services across 8-9 concurrent North American GOLD accounts as the first technical contact.
• Provide production support including batch monitoring, incident triage, and escalation management.
• Maintain per-account configuration knowledge across the portfolio and customer-specific implementations.
• Act as primary technical interface between US customers and global managed-services teams.
• Coordinate with project teams, R&D, Cloud Operations for timely resolutions.
• Support upgrades, deployments, production changes, and stabilization activities.

Connaissances

SaaS managed services

Oracle SQL

PL/SQL

Linux scripting

Cross-region coordination

Customer relationship management

Outils

Oracle SQL

PL/SQL

Shell scripting

Description du poste

Introduction

Senior Consultant - SaaS Managed Services (Retail / CPG)

About Us

SymphonyAI is a leading enterprise AI solutions provider helping retailers and manufacturers optimize business operations through advanced analytics, planning, and automation solutions. Our products support global organizations in improving supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction.

We are committed to delivering measurable outcomes for our clients through innovative technology, deep domain expertise, and strong customer partnerships.

Job Description

We are looking for a Senior Consultant to deliver Symphony GOLD SaaS managed services across a portfolio of North American grocery accounts as the managed-services organization's — providing technical interface between US customers and the global managed-services organization.

The consultant concurrently serves 8-9 US and Canadian retailers with distinct GOLD configurations. The role's structural value is the combination of account breadth, local US presence, and cross-region coordination with global teams across time zones.

Key Responsibilities

Portfolio Managed Services

• Deliver SaaS managed services across 8-9 concurrent North American GOLD accounts as first line of technical expertise.
• Provide production support: batch monitoring, incident triage and management, complex application troubleshooting.
• Maintain per-account configuration knowledge across the portfolio, including customer-specific implementations.

Presence & Coordination

• Act as primary technical interface between US customers and the global managed-services organization, coordinating across time zones.
• Provide local, on-site support for critical customer escalations and build customer relationships through regular communication and technical guidance.
• Coordinate with project teams, R&D, Cloud Operations, and customer technical teams for timely resolution.

Technical Delivery

• Support customer upgrades, deployments, production changes, and stabilization activities.
• Perform production investigations and root-cause analysis (Oracle SQL/PL-SQL, Linux/shell, log analysis).

Qualifications

• 5+ years of SaaS managed-services experience on Symphony GOLD or an equivalent renowned, market-established and referenceable SCM solution, on North American retail accounts, with strong functional and technical platform knowledge.
• Demonstrated concurrent coverage of 8+ accounts with distinct configurations.
• Strong Oracle SQL and PL/SQL for production investigations; good Linux and shell scripting.
• Deep understanding of SCM-platform operational processes (Symphony GOLD or equivalent), Night Batch execution, interfaces, and customer-specific implementations.
• Cross-region coordination experience between customers and global delivery teams across time zones.
• Customer relationship building; incident management discipline.

About Us

Preferred Qualifications

• US grocery wholesale/distribution domain knowledge.
• Hawaii/Western-US time-zone account experience.
• Canadian grocery (multicultural formats) account exposure.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work on high-impact retail transformation and managed-services programs.
• Exposure to leading European and global retailers on the Symphony GOLD platform.
• A collaborative and fast-paced work environment.
• Learning and growth opportunities across supply chain, retail, and enterprise AI solutions.