Senior Community Associate - Managed Office Workplace Experience

WeWork India; Hyderabad; On-site; INR 500,000 - 750,000; Full time

Job summary

WeWork India in Hyderabad seeks a Community Associate/Sr. Associate for Managed Offices to be the first contact for clients and ensure a seamless, high-quality day-to-day experience. You will drive hospitality standards and collaborate with internal teams to elevate the member experience.

The role supports onboarding, space orientation, move-in logistics, facility management, and engagement activities while identifying upsell opportunities and coordinating across Sales, Operations, and Finance.

Qualifications

• Bachelor’s degree in hospitality, business administration, marketing, or related field.
• 2–4 years in hospitality, co-working, operations, or customer-facing roles.
• Strong interpersonal and written/verbal communication skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proficient with digital tools for ticketing, reporting, and communications.

Responsibilities

• Onboard and transition support for new clients and spaces.
• Coordinate move-in logistics and resolve post-move issues with teams.
• Maintain a clean, fully operational workspace through regular checks.
• Monitor facility issues and follow up to resolution.
• Manage daily operational checklists and billing coordination for client services.
• Build relationships with client SPOCs and address queries promptly.
• Plan and execute monthly or quarterly engagement activities.
• Support upsell opportunities across events, F&B, and services.
• Communicate updates and promotions to members; coordinate with Sales, Ops, and Finance.
• Maintain reports on facility status, events, and feedback.

Skills

Interpersonal skills

Communication

Detail-oriented

Organizational skills

Multitasking

Education

Bachelor's degree in hospitality/related field

Tools

Ticketing software

Reporting tools

CRM systems

Job description

Job Description:

About us

Launched in 2017, WeWork India is one of India’s leading premium flexible workspace operators - GPTW certified (Nov 2024 – Nov 2025, Dec 2025 – Dec 2026). WeWork India has been the largest operator by total revenue for the past three fiscal years. Since its inception, WeWork India has expanded across 8 cities in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad, with 76 operational centres spanning 8.2 million square feet (as of December 2025). WeWork India has played a significant role in the growth of the flexible workspace sector and contributed to the evolution of its products and services, providing customized and curated solutions for various office space needs.

For more information, please visit our website

About the Role

As a Community Associate/Sr. Associate for our Managed Offices, you will be the first point of contact for our clients and play a vital role in delivering an exceptional day-to-day experience. You will support seamless operations, drive member satisfaction, and uphold WeWorks standards for hospitality, engagement, and workspace excellence. This role reports to the Community Manager and works closely with internal stakeholders like Operations, Sales, Client Solutions, and Events, to ensure smooth functioning of the space and elevated member experience.

Roles and Responsibilities

1. Onboarding & Transition Support

• Support the Community Manager/Operations team in welcoming new clients and assisting with space orientation and employee onboarding.

• Help coordinate move-in logistics and assist in resolving post-move-in snags in collaboration with the project and operations teams.

2. Operations & Facility Management

• Ensure the workspace is clean, well-maintained, and fully operational at all times through regular checks with the Operations team.

• Check for facility issues and follow up with the operations/projects team until resolution.

• Manage daily operational checklists (walkthrough, cleanliness etc.)

• Support timely billing coordination for client-specific services (parking, HVAC, etc.)

3. Member Experience & Engagement

• Serve as the face of the Managed Office, building relationships with client SPOCs and employees.

• Address member queries and concerns promptly and professionally.

• Planning and executing monthly or quarterly engagement activities as per client needs.

• Creating engaging community events and help execute them end-to-end.

4. Revenue Support

• Assist the Community Manager in identifying upsell opportunities across events, F&B, and WeWork Business Services (WBS).

• Share feedback and insights from members that could help in developing customized value-add solutions.

5. Communication & Coordination

• Ensure timely communication with members through buildingupdates, announcements, and event promotions via digital and print channels.

• Support internal coordination across Sales, Operations, Community, and Finance teams for smooth day-to-day operations.

6. Compliance & Reporting

• Maintain and manage reports related to facility status, events, ticket resolutions, and member feedback.

• Conduct walkthroughs and audits with the Community Manager or Operations team to proactively identify issues.

Experience and Qualifications

• Bachelor’s degree in hospitality, business administration, marketing, or a related field.

• 2–4 years of experience in hospitality, co-working, operations, or customer-facing roles.

• Strong interpersonal and communication skills, both verbal and written.

• Detail-oriented with excellent organizational and multitasking abilities.

• Proficient in using digital tools for ticketing, reporting, and communication.

• A proactive, approachable, and dependable team player who enjoys solving problems and delivering value to clients.

• A passion for building community and creating an exceptional workplace experience.

Equal Opportunity Employer

WeWork India is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

Requirements: