Senior Cluster IT Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Bengaluru seeks an IT Manager to lead property technology strategy, implement systems, and coordinate with partners to meet business needs. You will manage IT resources, support internet services, and guide staff toward compliant, secure technology usage.

Ideal candidates have hospitality IT experience, at least 1 year in a supervisory role, and strong English communication. This is a full-time, on-site position at 99 Residency Road, Bengaluru.

Qualifications

• Hospitality management or related education with awareness of global hospitality technology trends.
• Back of the house and guest facing operational and technical experience with hospitality management systems.
• Bachelor’s degree level or equivalent and 1 year project management experience.
• Strong leadership, negotiation, and English communication skills.

Responsibilities

• Maintains IT inventory across the properties in the cluster.
• Manages backups and disaster recovery planning and execution.
• Generates system communications for users and coordinates with support teams.
• Leads and covers the cluster leader’s function in their absence.
• Ensures compliance with IT policies and enterprise standards.

Skills

Leadership

Project management

Negotiation

English communication

Education

Hospitality Management

Bachelor’s degree or equivalent in related field

Tools

Active Directory

Windows Server

GPO

LAN networks

Job description

Additional Information

Job Number 26116683

Job Category Information Technology

Location 99 Residency Road, Bengaluru, Karnataka, India, 560 025 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the assigned property(ies) and technology information technology resources objectives. Implements and monitors systems and manages information technology resources compliance requirements. Manages all property technology planning, decision-making, implementation, maintenance, and disposal. Engages with technology partners, owners, executive committee, and property staff to understand business needs/issues and formulate information technology (IT) related solutions. Manages property internet support. Manages the cluster team in the absence of Cluster/Multi-Property IT Manager. Communicates effectively with all stakeholders.

CANDIDATE PROFILE

Education And Experience

• Hospitality Management or related education, awareness of global hospitality technology trends; experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 1 year in an Associate Supervisory role.

OR

• Bachelor’s degree level or equivalent and 1 year project management experience.

Solid Technical Knowledge on:

• Server and Active Directory Architecture and Security implementation.
• Windows Server Operating System and Active Directory.
• Desktop Operating iT and Desktop Management (GPO).
• Outlook email and approved mobile devices.
• IT organization and resources available.
• LAN Networks.
• Understanding of the company’s technical standards and policies.

Other Skills

• Competent written and spoken English skills.
• Demonstrated leadership skills.
• Past Project Management and Organization skills
• Proven negotiation skills.

CORE WORK ACTIVITIES

General

• Maintains documented balanced scorecard and annual goals and focus on achieving these goals.
• Executes, prioritizes, organizes, and accomplishes assigned work.
• Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to your job.
• Completes other reasonable duties as requested by leadership.

Product

• Verifies stakeholder technology needs are met.
• Seeks to keep informed regarding technology partner activities and priorities.

People

• Builds and maintains positive and effective relations with all the stakeholders.
• Uses the ‘one team’ concept to build and maintain positive and effective relations with Property Associates, Regional IT and technology partners.
• Meets all IT technology partners servicing the property on a routine and ad hoc basis.
• Verifies effective induction program for new associates or those in new or different roles.
• Covers the cluster leader’s function during their absence
• Perform performance reviews on a timely basis and allocate sufficient time, research and effort to ensure the process effectively benefits the development of Associates.
• Ensure adequate communication, training and execution of all Talent development programs and related initiatives.
• Develop a personal management style that brings positive results from Associates.
• Build and maintain positive and effective relations with direct team members.

Process

• Maintains IT related inventory for the assigned properties/offices in cluster.
• Manages backups and technology disaster recovery planning and execution.
• Generates systems communications for property users to provide user tips, alert users of system problems, and inform staff of progress or status.
• Monitors effective flow of issue management amongst Continent Support Desk, technology partners and cluster organizations.
• Attends Bi-weekly Regional iT Calls.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.