Senior Cloud Operations Engineer

Oracle; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Oracle Bengaluru operates and maintains production environments, including systems and databases, delivering escalation support for Oracle Cloud Infrastructure to ensure high availability, performance, and reliability for critical business operations.

The role involves installing, monitoring, and optimizing production servers, coordinating with internal teams and vendors, and participating in on-call rotations to support Oracle’s cloud-based services at scale.

Qualifications

• Experience in operating and maintaining production environments.
• Ability to lead escalation handling and coordinate with internal teams.
• Familiarity with Oracle Cloud Infrastructure and high-availability architectures.

Responsibilities

• Install, monitor, and optimize all production server hardware and software.
• Provide escalated technical support for complex issues and drive problem management.
• Coordinate escalated cases with internal teams and/or third-party vendors to resolution.
• Maintain Oracle production environments; assist with OS/app upgrades, bug fixes, and patching; standardize hardware/software within Oracle tech stack.
• Provide on-call support on a rotating basis.

Skills

Production environment administration

Cloud infrastructure knowledge

Escalation management

Tools

Oracle Cloud Infrastructure

Job description

Job Description

Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements.

Responsibilities

• Install, monitor, maintain, support, and optimize all production server hardware and software.
• Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
• Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
• Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
• Provide on-call support, on a rotating basis.

Qualifications

Career Level - IC3

Benefits

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Accessibility and Equal Opportunity

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.