Senior Client Servicing Manager_Loyalty

BigCity Promotions; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

BigCity Promotions in Bengaluru seeks an experienced Implementation Manager to oversee enterprise loyalty and engagement programs from kickoff through ongoing operations.

You will collaborate with Marketing, Trade Marketing, Sales, CRM and Digital teams to translate discussions into clear requirements for Product and Engineering, and coordinate with cross-functional partners to ensure successful deliveries.

Qualifications

• 5–8 years of relevant experience in enterprise project delivery.
• Experience managing enterprise clients and large implementations.
• Comfortable interacting with senior client stakeholders.
• Able to independently drive large projects and mentor junior team members.

Responsibilities

• Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
• Work with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
• Conduct requirement gathering meetings and workshops.
• Understand business, operational and technical requirements.
• Translate client discussions into clear functional documents for Product and Engineering teams.
• Understand configurable SaaS platforms and business workflows.
• Coordinate with Product, Tech, Operations, Analytics and Finance teams.
• Prepare implementation plans, project trackers, MOMs and action lists.
• Manage timelines, risks, dependencies and project execution.
• Drive UAT, testing, issue tracking and production launches.
• Identify opportunities to improve processes and recommend better solutions.

Skills

Excellent Communication

Requirement Gathering

Stakeholder Management

Job description

• Manage enterprise loyalty and engagement programs from implementation through ongoing operations.
• Work directly with client stakeholders including Marketing, Trade Marketing, Sales, CRM and Digital teams.
• Conduct requirement gathering meetings and workshops.
• Understand business, operational and technical requirements.
• Translate client discussions into clear functional documents for Product and Engineering teams.
• Understand configurable SaaS platforms and business workflows.
• Coordinate with Product, Tech, Operations, Analytics and Finance teams.
• Prepare implementation plans, project trackers, MOMs and action lists.
• Manage timelines, risks, dependencies and project execution.
• Drive UAT, testing, issue tracking and production launches.
• Identify opportunities to improve processes and recommend better solutions.

Experience Required:

• 5–8 years of relevant experience.
• Experience managing enterprise clients and multiple large implementations.
• Comfortable interacting with senior client stakeholders.
• Able to independently drive large projects and mentor junior team members.

Mandatory Skills

• Excellent Communication & Requirement Gathering