Senior Business Systems Engineer, Metronome - Confluent-Python, RestAPI, Billing

International Business Machines Corporation

Bengaluru

On-site

INR 2,800,000 - 5,000,000

Full time

14 days+

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Job summary

IBM India Private Limited is seeking a Senior Business Systems Engineer to own Metronome-based SaaS platform enhancements, design scalable integrations, and ensure secure, observable systems across Finance & Operations. You will collaborate with Finance, Sales, Product, Engineering, and Data teams to translate business needs into robust technical solutions.

The role demands 8–15 years of experience in software engineering or enterprise systems, API-first design, and a track record of delivering

Qualifications

8+ years of experience in business systems engineering or related field.
Hands-on with SaaS platform design, testing, deployment and maintenance.
Experience with API-first patterns and integration across CRM/ERP/data platforms.

Responsibilities

Own end-to-end delivery of complex Metronome initiatives.
Design scalable, secure, observable integrations with adjacent systems.
Mentor other engineers and lead cross-functional sessions.

Skills

Business systems engineering

Software engineering

API-first integration

Python REST APIs

CI/CD

Education

Bachelor's Degree

Master's Degree

Tools

Metronome

Salesforce

NetSuite

ERP integrations

Job description

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

About the Role

Confluent’s Business Systems team is looking for a Senior Business Systems Engineer to help engineer the systems that power a modern, consumption-based SaaS business. In this role, you will be a senior technical owner for the Metronome platform, responsible for configuring, designing, developing, testing, deploying, and debugging high-complexity improvements and enhancements.

You will work at the intersection of business process, software engineering, data, and enterprise architecture. You will partner closely with Finance, Sales, Deal Desk, Revenue Operations, Product, Engineering, Data, and other Business Systems teams to turn complex business needs into secure, scalable, and maintainable solutions.

This is a hands‑on role for an engineer who can move comfortably from requirements and architecture to implementation, automated testing, production deployment, and root‑cause analysis. You will have the opportunity to shape technical standards, improve platform reliability, and create reusable patterns that make the broader Business Systems organization more effective.

What You Will Do

Own the end-to-end delivery of high-complexity Metronome initiatives, from discovery and solution design through development, testing, deployment, and post-release stabilization.
Configure and extend Metronome to support evolving usage, pricing, rating, billing, entitlement, invoicing, and downstream financial processes.
Translate ambiguous business requirements into clear technical designs, implementation plans, delivery milestones, and measurable outcomes.
Design scalable, resilient integrations between Metronome and adjacent systems such as CRM, CPQ, ERP, data platforms, contract systems, and internal services.
Develop platform customizations, scripts, services, APIs, and automation using sound software engineering practices, including version control, code review, logging, error handling, and documentation.
Define and execute unit, integration, regression, performance, and user acceptance testing for complex system changes; partner with QA and business stakeholders to validate end-to-end outcomes.
Deploy changes through disciplined release and change‑management practices, balancing speed, reliability, security, auditability, and operational readiness.
Diagnose and resolve complex production issues by tracing behavior across configurations, integrations, data flows, and dependent systems; identify root causes and implement durable fixes.
Establish reusable architecture patterns, development standards, runbooks, and observability practices that improve maintainability, release quality, and team velocity.
Anticipate downstream impacts, technical debt, and operational risks; recommend pragmatic tradeoffs and contingency plans before issues become escalations.
Lead cross-functional working sessions, communicate technical decisions to both technical and non-technical audiences, and build alignment when goals or solution paths are not obvious.
Mentor other Business Systems engineers and contribute to a culture of thoughtful design, knowledge sharing, continuous improvement, and high-quality delivery.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

8+ years of experience in business systems engineering, software engineering, systems development, technical architecture, or a related field; equivalent practical experience is welcome.
Hands-on experience designing, configuring, developing, testing, and deploying complex SaaS business‑system solutions.
Experience with Metronome or another usage‑based billing, consumption management, metering, subscription billing, or revenue operations platform.
Strong understanding of API‑first integration patterns, Python REST APIs, webhooks, JSON, data models, SQL, scripting, and event‑driven or asynchronous system behavior.
Demonstrated ability to design solutions that are scalable, testable, observable, secure, and maintainable rather than optimized only for the immediate request.
Experience with modern software delivery practices, including Git‑based development, code review, automated testing, CI/CD, release management, and production support.
Strong debugging and analytical skills, with the ability to isolate issues across configurations, code, integrations, data, and platform behavior.
Experience working in a controlled enterprise environment with access controls, audit trails, change management, data governance, and compliance considerations.
A track record of independently owning complex technical work, managing competing priorities, anticipating risks, and delivering against commitments with minimal supervision.
Strong communication and facilitation skills, including the ability to explain technical tradeoffs clearly and build trust with business stakeholders, engineers, vendors, and senior leaders.
A collaborative, customer‑focused mindset and a bias toward simplifying processes, removing manual work, and improving the experience of the teams who rely on Business Systems.

Preferred technical and professional experience

Deep hands‑on experience implementing or operating Metronome in a high‑growth SaaS environment.
Experience integrating usage and billing platforms with Salesforce, CPQ, NetSuite or another ERP, contract lifecycle management systems, data warehouses, or revenue‑recognition workflows.
Experience with consumption‑based pricing, product catalog design, usage data quality, entitlements, invoicing, credits, collections, or revenue operations.
Experience designing resilient data pipelines and integrations that support high‑volume usage events and financially significant business processes.
Familiarity with cloud platforms, infrastructure‑as‑code, observability tooling, and secure service‑to‑service integration.
Experience improving engineering standards, reusable frameworks, deployment automation, or developer productivity across multiple teams.
Experience in a public‑company or similarly rigorous environment where reliability, auditability, and operational controls matter.
A thoughtful approach to AI‑assisted development and automation, including sound judgment about where AI can accelerate delivery and where human review, testing, and controls are essential.

Years of Experience:8-15

ABOUT BUSINESS UNIT

IBM Finance & Operations (F&O) provides critical capabilities that enable IBM to operate as a data‑driven enterprise powered by intelligent workflows. Our teams span Finance, Transformation & Operations, Strategy, and Mergers & Acquisitions. We partner across the company to drive business performance, enterprise transformation, and long‑term growth. Through data‑driven insights, innovative solutions, and strategic execution, we help IBM deliver greater value to clients, partners, employees, and shareholders.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Senior Business Systems Engineer

Job ID

133973

City / Township / Village

State / Province

Country

India

Work arrangement

Remote

Area of work