Senior Business Analyst - Retail ERP

Grow; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor is seeking a seasoned Business Analyst with ERP domain expertise to collaborate with internal stakeholders, product managers and developers in gathering requirements and defining acceptance criteria. You will document business and technical requirements, validate features, and mentor teammates across multiple Scrum teams in Bengaluru.

The role emphasizes solving complex problems, prioritizing product scope and building analytics-driven solutions, leveraging AI tools where appropriate.

Qualifications

• 5 to 8 years of Experience range.
• At least 5 years in building ERP products.
• At least 4 years of BA experience.
• Bachelor’s degree (or equivalent experience).

Responsibilities

• Collaborates with stakeholders, PMs and developers to gather product requirements and define acceptance criteria.
• Documents business and technical requirements and prioritizes features across teams.
• Validates product at the end of the development cycle.
• Mentors other team members and handles complex projects.
• Drives project plans, timelines and scope changes with Product leadership.

Skills

ERP domain knowledge

Problem solving

Analytical thinking

Team collaboration

Mentorship

AI skills

Education

Bachelor’s degree or equivalent

Job description

Duties & Responsibilities

• Collaborates with internal stakeholders, product managers and developers to gather product requirements. Good domain knowledge in Retail Business and ERPs
• Writes business and customer requirements and user-stores including scope, priorities and acceptance criteria.
• Documents business and technical requirements and works with multiple teams to prioritize and validate features.
• Completes validation of product at the end of the development cycle.
• Discovers complex problems and requirements and designs solutions.
• Answers questions from development team about features and requirements, may collaborate with product management team as required.
• Present demonstrations of finished work to stakeholders
• Performs demonstrations of sprint reviews.
• Acts a mentor for other team members.
• Works on projects of greater complexity and uncertainty.
• Builds out project plans, priorities, and timelines for Product leadership
• Reviews and negotiates priorities with Product Management
• Identifies new scope as a result of demonstrations as well as prioritizes and completes impact analysis of scope changes.
• Works with 1-2 scrum teams.

Knowledge, Skills & Abilities

• Performs work under minimal supervision.
• Problem solving skills.
• Ability to foster teamwork and collaboration Customer/client orientation.
• Analytical & strategic thinking skills.
• Mentorship skills. Domain expertise. Ability to negotiate.
• Good with AI skills and building solutions using/via AI tools

Qualifications

• 5 to 8 years of Experience range
• At least 5 years of experience in building ERP products.
• At least 4 years of BA experience.
• Bachelor’s degree (or equivalent experience).

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that foster innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.