Senior Business Analyst

Worley; Maharashtra; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Worley is seeking a Senior Business Analyst for ServiceNow in Maharashtra, India. You will work with an existing team to deliver client projects while expanding your skills across design and engineering domains on the ServiceNow platform.

Responsibilities include gathering requirements, conducting workshops, designing BRD and use cases, and crafting intuitive UI/UX with HTML/CSS/JS concepts. You will drive improvements in ITSM, Service Catalog and self-service initiatives, collaborating with

Qualifications

• Minimum qualification: Bachelor Degree in IT / Computers.
• 8-12 Years of relevant experience in ServiceNow.
• CSA Certification (ServiceNow CSA) preferred and ITIL certification mandatory.

Responsibilities

• Gather and interpret business and functional requirements across both design and technical perspectives.
• Conduct workshops and perform gap analysis (as‑is vs to‑be) aligning with ServiceNow best practices.
• Create BRD, process design documents, draft use cases and user stories.
• Design wireframes using HTML/CSS/JS concepts within ServiceNow to improve UI.
• Apply UI/UX best practices to improve usability, accessibility and performance of ServiceNow interfaces.
• Troubleshoot UI issues and ensure consistency with brand standards and design systems.
• Own digital content, Service Catalog, ITSM processes, and AI-enabled self-service initiatives.

Skills

Excellent communication

Collaborative mindset

Problem solving

Stakeholder management

Education

Bachelor Degree in IT / Computers

Tools

ServiceNow platform

Figma

UI/UX design

REST/SOAP

Flow Designer/UI Builder

Job description

• We deliver the world’s most complex projects.
• Work as part of a collaborative and inclusive team.
• Enjoy a varied & challenging role.

• We deliver the world’s most complex projects.
• Work as part of a collaborative and inclusive team.
• Enjoy a varied & challenging role.

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.

Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation.

Join us and help drive innovation and sustainability in our projects.

The Role

As a Senior Business Analyst with Worley, you will work closely with our existing team to deliver projects for our clients while continuing to develop your skills and experience etc.

• Comfortable working across both functional and technical aspects (from Design perspective) in complex environments to gather & interpret business & functional requirements.
• Have conducted workshops, done gap analysis (as-is vs. to-be analysis) & designed effective solutions aligning with ServiceNow best practices.
• Campion in creating business requirement documents (BRD), process design document, drafting use cases, user stories etc.
• Having design mindset, used tools like Figma in past, should possess basic understanding of Widget, pages, themes, UI components in ServiceNow using HTML, CSS, JavaScript to create best wireframes.
• Apply UI/UX best practices to improve usability, accessibility, and performance across ServiceNow functions within Worley.
• Troubleshoot and resolve UI issues and defects.
• Ensure consistency with brand standards and design systems across all ServiceNow interfaces.
• Good understanding on UI/UX concepts to design any catalogs/user forms/surveys.
• Own digital content, AI-enabled self-service initiatives, Service Catalog, ITSM, process improvements on the ServiceNow platform to ensure accuracy, relevance, and quality.
• Good understanding and implementation of ServiceNow employee portal , taxonomy , topic mappings across various functions.

Other Attributes

• Have functionally designed the Service Catalog and Service Portal using dynamic request forms, Service Catalog Variables, Approval Process, RITM Lifecycle Management, SLA, Notification.
• Have a basic understanding of Integration method using REST/SOAP/Flow designer/UI builder while working with ITSM and Service Catalog.
• Drive user experience with latest ServiceNow platform capabilities like Omni channel, NOW Mobile, Virtual Agent, process optimization, etc.
• Comfortable working with global stakeholders across different regions.

About You

To be considered for this role it is envisaged you will possess the following attributes:

• Minimum qualification: Bachelor Degree in IT / Computers.
• Excellent communication skills, Collaborative, solution-oriented mindset with 8-12 Years of relevant experience in ServiceNow.
• Experienced working across both functional and technical aspects (from Design perspective) in complex environments to gather & interpret business & functional requirements.
• ServiceNow CSA Preferred and ITIL certification Mandatory.

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.

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