Senior Business Analyst

Jobtailor; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jobtailor in Hyderabad, India, seeks an experienced logistics leader to guide offshore teams, coordinate with customers, and ensure seamless 24x7 operations across regions.

The role requires strong data management, Excel proficiency, and hands-on TMS experience to optimize shipment planning, tracking, and SOPs while driving continuous process improvements.

Qualifications

• 5+ years leading teams in logistics, supply chain, or operations support.
• Experience coordinating with customers, stakeholders, end users, carriers, and operations contacts.
• Strong data entry and data management with high attention to detail.
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting).
• Hands-on experience with Transportation Management Systems (TMS) or similar tools.

Responsibilities

• Lead offshore team and coordinate with customers.
• Provide 24x7 support on rotation shifts.
• Manage loads and bookings in the TMS to ensure timely execution.
• Monitor shipment lifecycle, load boards, and team mailboxes.
• Schedule pickups and deliveries with customers and receivers.
• Handle data entry, load creation, and updates in logistics systems.
• Perform exception management and issue resolution.
• Communicate with customers via email and phone with timely updates.
• Generate operational reports and reconcile data across systems.
• Collaborate with cross-functional teams to ensure smooth execution.
• Develop and improve SOPs.
• Support training sessions for customers or internal teams.
• Identify opportunities for process improvements and cost savings.

Skills

Team leadership

Customer coordination

Data entry

Excel proficiency

Communication skills

Analytical thinking

Tools

TMS

Load boards

Reporting dashboards

Job description

Responsibilities

• Leading Offshore Team and customer coordination
• Support 24X7 on rotational shifts
• Support global coverage across all regions
• Ensure transportation arrangements are executed efficiently by booking and managing loads within the Transportation Management System
• Monitor shipment lifecycle, load boards, and team mailboxes to ensure timely updates and issue resolution
• Schedule pickup and delivery appointments with customers and receivers
• Handle data entry, load creation, and updates within logistics systems
• Perform exception management, resolving both standard and knowledge-based issues proactively
• Communicate effectively with customers via email and phone, providing timely and professional updates
• Facilitate customer calls, provide shipment status updates, and proactively address potential risks
• Maintain, document, and improve Standard Operating Procedures (SOPs)
• Generate, validate, and distribute operational reports (daily/weekly/monthly)
• Perform reconciliation of shipment and operational data across reports and systems
• Collaborate with cross-functional teams (operations, customer, carriers) to ensure smooth execution
• Support training sessions for customers or internal teams on systems and processes
• Identify opportunities for process improvement, cost savings, and efficiency enhancements
• Act as a support resource for team members and contribute to overall team performance
• Ensure adherence to defined SLAs and operational metrics

Requirements

• 5+ years of experience in working and leading teams on logistics, supply chain, or operations support
• Experience in coordinating with customers, stakeholders, end users, carriers and operations contacts.
• Strong data entry and data management skills with high attention to detail
• Proficiency in Microsoft Excel (sorting, filtering, basic formulas, reporting)
• Familiarity with load boards, shipment tracking tools, and reporting dashboards
• Hands-on experience working with Transportation Management Systems (TMS) or similar tools
• Ability to manage operational workflows, shipment tracking, and load coordination
• Good understanding of logistics processes including shipment planning, scheduling, and execution
• Strong communication skills (written and verbal) to interact with customers and internal teams
• Experience supporting US/UK customers and ability to work in EU/UK time zones
• Proactive, self-motivated, and able to work in a fast-paced operational environment
• Ability to handle multiple tasks and prioritize effectively
• Ability to proactively identify issues and provide resolution or escalation
• Experience in exception handling and operational troubleshooting
• Good analytical thinking and reporting skills
• Ability to conduct basic system/process training for internal/external stakeholders
• Knowledge of standard operating procedures (SOP) creation and documentation

Core Competencies

Demonstrates expertise in logistics and supply chain management, with a strong focus on operational workflows, shipment tracking, and data management. Proficient in utilizing Transportation Management Systems and Microsoft Excel to enhance efficiency and ensure adherence to operational metrics.