Senior Branch Manager

Ujjivan Small Finance Bank

Mumbai

On-site

INR 4,000,000 - 7,000,000

Full time

5 days ago

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Job summary

Ujjivan Small Finance Bank in Mumbai invites applications for Senior Branch Manager (AVP-I) in Branch Banking. The role leads a 10–15 member team, drives liabilities targets, ensures exemplary customer service, and oversees branch operations, cash management and compliance.

Responsibilities include cross-selling products, coordinating with product and marketing, and ensuring adherence to KYC/AML norms while delivering strong financial performance for Platinum and Titanium branches.

Qualifications

Graduate in Commerce/Business/Economics or related subjects; PGDM/MBA preferred.
8-12 years of core banking sales/branch experience.
Experience as Branch Manager for 2-3 years minimum.
Knowledge of deposit/liability products and unsecured loans.
Familiarity with KYC/AML guidelines and regulatory norms.

Responsibilities

Drive liabilities targets for the branch and grow the customer base.
Manage a team of 10–15 staff and oversee daily performance.
Ensure exceptional customer service, smooth branch operations and regulatory compliance.
Coordinate with product/marketing to drive campaigns and cross-sell products.
Monitor cash management, branch safety and audit findings; ensure timely resolutions.

Skills

8-12 Years Banking Experience

Branch Manager 2-3 years

Deposits & Liabilities Knowledge

KYC/AML Compliance

Analytical Skills

Finance & Accounting Basics

Education

B.Com / BBA / Economics

PGDM / MBA (Tier 2/3 preferred)

Tools

None

Job description

Job Description:

POSITION DESCRIPTION

JOB TITLE : Senior Branch Manager

GRADE : AVP-I

DEPARTMENT : Branch Banking, TASC, TPP

LOCATION : Branch

SUB-DEPARTMENT : Branch Banking

TYPE OF POSITION : Full-time

REPORTS TO : Cluster Head/Regional Head – Branch Banking

REPORTING INTO

Direct Reporting

BDE/AAM/AM
BSM/CA-AM
Dotted line reporting of certain Silver & Gold Branch Heads
Dotted line reporting of BOO/BOSM

ROLE PURPOSE & OBJECTIVE

This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross‑selling Ujjivan’s products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.

This role monitors daily performance of branch staff and manages a team of 10 to 15 employees.

This role manages leadership reporting of BOO/BOSM & BSM.

In certain cases will have dotted line reporting of few Silver & Gold Branch Heads reporting to them

This role is assigned higher targets for their respective branches and is applicable only to Platinum & Titanium Branches.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Entire liability target for the branch
CASA Book – as per the branch
TASC Book – as per the branch
BB-FIG Book – as per the branch
Segment wise book (NR, Senior Citizen, HNI etc) – as per the branch
Number target for all the respective products.
CA
SA
TASC
Snr Citizen
HNI
NR

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

Implement branch specific marketing & communication strategies to continuously strengthen the Ujjivan brand.
This role is responsible for driving the entire business targets for liabilities assigned to the branch.
Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements
Focus on retaining existing customers, increasing the customer base and cross‑selling Ujjivan’s products and services
Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
Monitor daily performance of branch staff.
To manage a team of 10 to 15 employees.
To manage leadership reporting of BOO/BOSM & BSM
In certain cases, they will have a dotted line reporting of few Silver & Gold Branch Heads reporting to them
Will be assigned higher targets for their respective branches.
Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews.
Ensure all deferrals taken are cleared within the specific period.
Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met

Customers

Ensure customers are educated about all products/services offered by Ujjivan
Ensure courteous customer service is offered to customers by the branch staff
Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc.
Lead customer connect initiatives in the branch vicinity

Internal Process

Oversee and ensure efficiency in branch/ATM operations through adherence to TAT for various internal and customer end processes; drive utilization of alternate channels
Ensure compliance with banking guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence

Ensure compliance with Know Your Customer (KYC), Anti- Money Laundering (AML), audit and other regulations & applicable laws in the branch

Monitor, control & minimize all expenses in the Branch, such as telephone, consumption of stationery, computer consumables, electricity and other overheads without sacrificing quality
Oversee accurate cash management and tallying of accounts in the system through the Cashier
Accountable for branch safety including security of cash/vault etc.

Learning & Performance

Ensure that all members of the Branch staff are up to date on all relevant circulars and all products/services offered in the Branch
Ensure adherence to training man-days/ mandatory training programs for self and reportees
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring for liabilities sales team and branch operations team
Coordinate with state HR on people related matters; support branch activities to foster teamwork and continuously make Ujjivan a great place to work
Ensure coordination between staff of different teams, to build a collaborative spirit and shared sense of purpose (which could also enable cross-sell and overall target achievement)

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate in Commerce/Business/Economics or related subjects. PGDM/ MBA from a Tier 2 or 3 college preferred

Experience

Should have overall experience of 8-12 Years in core banking sales with good knowledge of banking products and regulatory requirements in banking.
Should have worked as a Branch Manager for at least 2-3 years.

Certifications

Functional Skills

Sales & marketing skills – across multiple products.
Should have managed a deposit book of 75 to 300 Cr.
Knowledge on liabilities products & unsecured loans products
Knowledge of basic accounting and finance administration
Analytical skills
Process & Compliance Orientation: Knowledgeable on KYC norms/guidelines for liabilities & unsecured loans

Behavioral Skills

Managing Customer Relations and excellent service orientation and relationship management skills
Communication Skills - fluent in the local language & English
Ability to manage teams and drive performance. Should have managed a team of 7 to 15 staff.
Achievement/Performance oriented
Product knowledge
Training Skills
Willingness to travel & relocation as per business requirements and career opportunities

Competencies