Senior Associate-Sales Operations

Enphase Energy, Inc.; India; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading global energy technology company is seeking an experienced Order Management Specialist to manage global customer orders and fulfill channel inventory. The ideal candidate will have a Bachelor's degree and 4+ years of experience in sales operations and demand planning. This role requires strong analytical skills and excellent communication, working onsite 3 days a week with the potential for more in-office days in the future.

Qualifications

• 4+ years of experience managing global customers and internal stakeholders.
• Ability to manage multiple requests and prioritize tasks effectively.
• Very process-focused with analytical and problem-solving skills.

Responsibilities

• Responsible for order creation and channel inventory management.
• Solve customer escalations and drive a process-centric execution.
• Analyze customer data and present to management weekly.

Skills

Sales operations knowledge

Demand planning

Analytical skills

Attention to detail

Excellent communication skills

Multi-tasking

Education

Bachelor’s Degree

Master’s Degree (preferred)

Tools

Oracle

SAP

Tableau

PowerBI

Job description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

What you will be doing

• Responsible for order creation, order fulfilment, and channel inventory management for global customers
• Solve customer escalations and issues with new order requests and existing backlog
• Customer centric focus. Responsible for NPS and actions to drive better customer experience
• Drive a process-centric execution focused on aligning demand with supply
• Provide world class order management to our customers and maintain a high-quality sale support environment
• Analyze customer Sell through, Channel Inventory data and present to management weekly
• Support our customers and Enphase Sales with weekly account reviews and solve customer issues before they become critical escalations
• Provide detailed quantitative analysis in support of identifying sales opportunities to drive Enphase’s opportunity/funnel management
• Manage customer backlog through product transitions and new product launches, and manage on-hand inventory actively based on plan of record
• Communicating and collaborating cross-functionally throughout the entire company, including sales, finance, supply planning, pricing, and PLM teams
• Work alongside brilliant, motivated, collaborative employees

Who you are and what you bring

• Bachelor’s Degree required, and Master preferred with knowledge of sales operations, demand planning, forecasting, and supply chain, preferably in complex Solar or High-Tech industry multi-tiered channel environment
• 4+years of experience managing global customers and internal stakeholders
• Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
• Very process-focused with excellent analytical and problem-solving skills and sound business judgment - comfortable with data-driven insight-seeking and decision-making
• Organized with strong work ethic, attention to details, and excellent communication skills
• Adept at balancing intense short-term pressures with overall long-term goals
• Advanced skills with Excel and data manipulation
• Should have hands on in Oracle/SAP ERP, CRM, BI systems like Tableau/PowerBI/Encorta
• Very process oriented and aware with a bias toward accuracy and precision
• Focused and driven to meet deadlines for regularly scheduled activities
• Demonstrate flexibility and responsiveness to requests from internal and external customers