Senior Associate - HR Knowledge Management

Amgen; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amgen in Hyderabad is seeking a Senior Associate – HR Knowledge Management to steward the HR knowledge ecosystem, ensuring accessible, accurate information and self-service support for employees.

The role combines content strategy, platform governance, and cross-functional collaboration to keep knowledge aligned with policies and business needs, driving continuous improvement in how HR information is accessed and used.

Qualifications

• 5-8 years of experience in HR, knowledge management, or digital HR roles.
• Proven experience with knowledge management systems and content tools.
• Strong understanding of HR processes, policies, and shared services environments.
• Excellent collaboration, communication and technical writing skills.

Responsibilities

• Develop and maintain high-quality HR knowledge content across the internal knowledge platform.
• Implement content governance processes, content lifecycle management, version control, audits.
• Ensure alignment of content with internal policies and consistent tone and branding.
• Serve as SME and administrator for HR knowledge tools (ServiceNow, SharePoint, Confluence).
• Monitor usage analytics and stakeholder feedback to identify gaps and improvements.
• Lead or support large-scale knowledge-related projects and enablement campaigns.

Skills

Content governance

Knowledge management

Platform admin

Analytics

Training & enablement

Tools

ServiceNow Knowledge Base

SharePoint

Confluence

Job description

The Senior Associate – HR Knowledge Management is responsible for managing and enhancing the HR knowledge ecosystem to support efficient, accurate, and user-friendly access to HR information. This role combines strategic content management, platform stewardship, and cross-functional collaboration to ensure HR knowledge is current, compliant, and aligned with business objectives. The ideal candidate has a keen eye for detail, a passion for digital knowledge tools, and a proactive mindset in supporting a culture of self-service and continuous improvement.

**Key responsibilities**

**Knowledge Content Strategy & Governance**

• + Develop and maintain high-quality HR knowledge content across our internal knowledge platform, ServiceNow.
• + Implement and manage content governance processes, including content lifecycle management, version control, and periodic audits.
• + Ensure alignment of knowledge content with internal policies, and ensure consistent tone, format, and branding across all HR knowledge materials.

**Platform Ownership & Optimization**

• + Serve as a subject matter expert and administrator for HR knowledge management tools (e.g., ServiceNow Knowledge Base, SharePoint, Confluence).
• + Optimize platform structure and taxonomy to improve discoverability, search performance, and user experience.
• + Coordinate with DTI and HRI Tech teams to ensure system integrity and feature enhancements.

**Cross-Functional Collaboration**

• + Partner with HR Centers of Excellence (COEs), HR Business Partners, and and other stakeholders/content owners to gather and validate content updates.
• + Collaborate with the HR digital and operations teams to ensure seamless integration of knowledge assets into HR portals and service channels.

**Data-Driven Improvements**

• + Monitor usage analytics and employee feedback to identify knowledge gaps, pain points, and opportunities for improvement.
• + Participate in knowledge audits and content lifecycle management initiatives
• + Prepare and present regular performance and compliance reports to stakeholders.

**Enablement & Support**

• + Train and support content contributors and stakeholders on knowledge creation best practices and tool usage.
• + Promote a culture of knowledge sharing and employee and manager self-service through enablement and communication campaigns.

**Project Leadership**

• + Lead or support large-scale knowledge-related projects (e.g., HR portal redesigns, chatbot integration).
• + Drive continuous improvement initiatives that streamline access to HR knowledge and enhance service delivery.

**Qualifications**

• + 5-8 years of experience in HR, knowledge management, HR service delivery, or digital HR roles.
• + Proven experience with knowledge management systems and content management tools (e.g., ServiceNow, SharePoint)
• + Strong understanding of HR processes, policies, and shared services environments.
• + Excellent collaboration, communication and technical writing skills.
• + Analytical and proactive mindset with experience interpreting content usage metrics and drawing insights.
• + Ability to manage multiple stakeholders and projects in a fast-paced environment.