Senior Associate, Cluster Head , Consumer Banking Group

DBS Bank; Chennai District; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading financial institution is seeking a skilled Relationship Manager to oversee banking operations and manage P&L for the Chennai cluster. The suitable candidate must have strong experience in the banking sector with a Graduate/MBA background. You'll collaborate with product teams, ensure adherence to operational policies, and drive marketing initiatives. The role requires exceptional interpersonal skills and the ability to build strong client relationships, providing a competitive salary and dynamic work environment.

Benefits

Competitive salary

Benefits package

Continuous professional development opportunities

Qualifications

• Experience in Banking or NBFC.
• Graduate or MBA degree.
• Proven stakeholder management skills.
• Strong business focus and sales acumen.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage the P&L for branch operations.
• Collaborate with product and operations teams.
• Ensure adherence to operational policies.
• Implement marketing campaigns in the cluster.
• Drive performance through team feedback.

Skills

Stakeholder Management skills

Business focus with a sales acumen

Excellent interpersonal and communication skills

Ability to build strong relationships with clients

Ability to meet deadlines

Knowledge about internal/external regulations

Education

Graduate/MBA

Tools

Good Computer Knowledge

Job description

Job Purpose

To be responsible for the overall management of the Bank’s business & operations in the cluster (including branch level) in accordance specified guidelines, so as to ensure best of class client experience within acceptable level of risks.

To be the P&L owner for assets and liabilities in the respective cluster.

Key Accountabilities

• Responsibility for Cluster P&L, Serve as a pivotal member of the leadership team in formulating Bank goals & strategy (short term and long term) and translation of the same to business plan at a cluster and branch level.
• Develop and implement strategies and plans consistent with established goals in each product line and service in the cluster & ensure achievement of branch and cluster level Business Targets.
• Collaborate with Product Teams, Operations Teams, Regional delivery teams, branches in developing operational plans for the cluster based on the overall targets and budgets for the region.
• Regularly conducts detailed reviews of the Bank’s operations and takes appropriate decisions for reallocating resources and re-deciding priorities.
• Recommend plan for setting up of new branches and ATMs in the region as per requirements.

Job Duties & Responsibilities

• Drive implementation of marketing promotions and campaigns across all product propositions in the respective cluster.
• Manage deployment of manpower across the branches in the respective cluster.
• Ensure efficient operations in the cluster by establishing and monitoring adherence to operational policies and procedures.
• Develop and ensure implementation of changes in policies and procedures to improve productivity and service levels. Ensure adherence to turnaround time in all banking processes in the cluster such as account opening, grievance handling etc.
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.

Required Experience

• Banking, NBFC

Education / Preferred Qualifications

• Graduate/MBA

Core Competencies

• Stakeholder Management skills
• Business focus with a sales acumen
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Ability to meet deadlines
• Knowledge about internal/external regulations

Technical Competencies

• Good Computer Knowledge

Work Relationship

• Leadership traits
• Effective communication between self and superior
• Inter‑personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviors

DBS Is Committed To Building a Culture Where All Employees Are Valued, Respected And Their Opinions Count. We Take Pride In Providing a Workplace That Fosters Continuous Professional Development, Flexible Working, And Opportunities To Grow Within An Inclusive And Diverse Environment. Expected Value Driven Behaviors Are

• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

India-Tamil Nadu-Regional Office Chennai

Job

Relationship Management

Schedule

Regular

Job Type

Full‑time

Job Posting

Dec 24, 2025, 10:30:00 AM