Senior Associate Branch Manager Consumer Banking Group

DBS Bank Ltd; North Goa; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DBS Bank Ltd in Nerul is seeking an experienced Relationship Manager to drive sales of assets, liabilities and other banking products while delivering superior customer service. You will nurture key client relationships, advise on investments, and work with branch teams to achieve targets.

The role requires strong interpersonal skills, integrity, and the ability to meet deadlines; you will coordinate with regulators where necessary and participate in branch audits and compliance processes.

Qualifications

• 6-8 years in handling Branch of a reputed Bank.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and dependable.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Inter-personal skills & teamwork.
• Display of RED Attitude (Reliable, Easy to deal with & Dependable).

Responsibilities

• Generate sales through assets, liability and other banking products and TPP.
• Monitor sales targets vs plans and take corrective actions.
• Build and manage relationships with key customers and advise on investments.
• Reduce customer dormancy and attrition; upsell and cross-sell.
• Develop business prospects near the branch; expand assets & liabilities.
• Drive growth with high net worth clients alongside RM.
• Address customer queries and grievances promptly.
• Coordinate with government authorities/RBI for branch operations.
• Support audits and formulate action plans for deviations.
• Guide branch staff on CRM, sales, service and compliance.
• Identify training needs and ensure certifications.

Skills

Excellent interpersonal and comms

Ability to build relationships

Responsible

Meet deadlines

Regulatory knowledge

Inter-personal skills

Team player

RED Attitude

Job description

Job Description:

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP
  • Monitor on a regular basis the actual achievement of sales targets vis‑a‑vis plans for the branch; take necessary action to minimize deviations, if any
  • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions
  • Reduce customer dormancy and customer attrition
  • Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely manner
• Ensure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting

• Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit

• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets.
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member

Requirements

• 6-8 years in handling Branch of a reputed Bank
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines
  • Knowledge about internal/external regulations.
  • Effective communication between self and superior
  • Inter-personal skills & team player
  • Display of RED Attitude (Reliable, Easy to deal with & Dependable)

Location:

Nerul

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time