Senior Associate

Clifford Chance LLP; Gurugram District; Hybrid; INR 700,000 - 1,200,000; Full time

Job summary

Clifford Chance LLP is seeking an experienced IT Applications Support professional in Gurgaon, India, to join the Finance Systems team. You will manage configurations, troubleshoot complex issues, identify root causes, and develop debugging tools while collaborating with product teams.

The role also involves incident handling, ERP production support, and month-end activities. The ideal candidate has 2+ years in IT applications support with Oracle Financials, strong problem-solving, communication

Qualifications

• Minimum 2+ years of experience in IT application support with Oracle Financials.
• Strong troubleshooting and issue resolution skills with attention to detail.
• Good written and verbal communication across management levels.

Responsibilities

• Manage various applications and configurations within the IT ecosystem.
• Troubleshoot issues, identify root causes, and develop fixes and tools.
• Coordinate with product teams and confirm documentation and test cases.
• Provide timely information to customer-facing teams and improve satisfaction.
• Mentor technical support on issues and best practices.
• Collaborate across CS, R&D, and data center ops as a technical expert.
• Support ERP in production and handle incident escalations from 2nd line.
• Assist month‑end support for subsystems and participate in upgrades testing.

Skills

Oracle Financials knowledge

Troubleshooting

Documentation

PL/SQL basics

MS Excel

Communication skills

Education

Bachelor's in Engineering or Accounts

Tools

Oracle Financials

PL/SQL

SQL

MS Excel

ITIL Foundation

Job description

Role & responsibilities

Who you will work with

You will work with a high performing Finance Systems team.

What you will be responsible for

• Working Managing various applications and their configurations
• Figuring out ways to "find the bug" utilizing troubleshooting techniques and all the tools and systems available within the organization
• Identifying root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Mentoring Technical Support on technical issues and best practices
• Building relationships with other teams across Customer Services, R&D, and data center operations as a technical expert
• Championing Supportability and Debug ability initiatives throughout R&D
• Provide Functional/Technical Support in ERP in Production environment.
• To work on incidents as escalated by the 2nd line support teams in order to provide resolution for the same.
• Provide Month end support for various Sub systems which includes creating, scheduling and providing the output as required.
• To test the application during the application upgrades and other BAU activities.
• Ensuring that the requirement for change to applications is fully understood and that the planned work will satisfy these requirements.
• Managing the release process and ensuring that all changes comply with the architectural roadmap.
• Managing a team of Consultants, Senior Consultants and Assistant Managing Consultant and monitoring their performance against agreed goals and performance criteria and meeting with them regularly to discuss progress;

What you will do

• Ensuring that all changes to applications are properly documented and that all applications documentation is kept up to date.
• Liaison with onshore resources (both IT staff and users) regarding the precise nature of the task if this is not clear.
• Liaison with ERP Vendors (Third Party)and system Developers to provide resolution of issues and fix the upstream.
• Ensuring that all applications have adequate documentation with completion to the agreed standards.
• Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application).
• Ensuring that all quality and agreed timescales are met.
• Minimize the necessity for rework.

Your career experience so far

• Minimum 2+ Years of experience in support for IT Applications with knowledge and experience of Oracle Financials.
• Demonstrable curiosity, passion, integrity and outstanding attention to detail in professional and personal pursuits.
• Unparalleled troubleshooting and problemsolving skills.
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations.
• Documentation of knowledge, mentoring ability, and comfort interacting with all levels of management.
• An in depth understanding of how Finance function works.
• Should be comfortable with basics of PL/SQL and should be able to write basic queries.
• Should have a technical background so that he can understand the applications.
• We would prefer a candidate with ITIL Foundation level certification.
• Should have knowledge of basic accounting.
• Should have good knowledge in MS Excel.
• Should be a Team Player.
• Flexible to work in Shifts, if required.
• Articulate.
• Quick Learner.
• Good communication skill both verbal and written.
• Requires Bachelors in Engineering/Accounts, and strong relevant professional experience.
• Oracle /SQL Certification would be an added advantage.

How we will support you

From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.

You can also get involved in a variety of employee affinity groups. There is also opportunity to be part of charitable events and volunteering.

About the Firm

Whatever your area of expertise, you will find a range of career opportunities at Clifford Chance. And wherever you’re heading, Clifford Chance is where you can be true to your ambitions.

Our firm, work and people span jurisdictions, cultures and languages. In a world where commercial success increasingly relies on globalisation, we offer clients a truly international perspective, and we offer our people a rewarding and stimulating career.

We're proud of our approachable, friendly and team-based way of working. Highly professional and self-assured, with an entrepreneurial streak, our people are more than happy to share their expertise and knowledge.

Clifford Chance is a trailblazer in legal innovation, leveraging cutting-edge technology and forward-thinking strategies to redefine the practice of law. Joining our team means being at the forefront of legal evolution, working with a pioneering mindset to anticipate and navigate the challenges of an ever-changing legal landscape.

Equal opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm. Find out more here.