Senior Analyst Payroll

GlobalFoundries Engineering Private Limited; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

GlobalFoundries is hiring a Senior Analyst Payroll to own the payroll application service lifecycle, ensuring stable operation, maintenance, and end-to-end performance. The role requires L2/L3 payroll support, IT governance, and close collaboration with vendors and business units.

Candidate should have hands-on Ramco Payroll experience, strong stakeholder management, and a track record in ITIL/COBIT frameworks within a multi‑sourced environment. Shift flexibility is required.

Qualifications

• Hands-on experience in Ramco Payroll System (1–2 years) including development, support and configuration.
• Experience as a techno-functional consultant covering process mapping, documentation, testing, training and ensuring business requirements.
• Experience supporting L2/L3 activities for Time Management Systems (TMS).
• Experience managing full support lifecycle, governance and continual improvement.
• Strong communication skills across business and IT teams.
• Ability to manage multiple fixes and 1–2 projects concurrently.
• Vendor and stakeholder management in multi-sourced environments.
• Proven ITIL/COBIT framework implementation and management.
• 2+ years in logistics-related applications preferred.

Responsibilities

• Own and manage payroll application service lifecycle (Strategy, Design, Transition, Operation, CSI).
• Ensure reliable delivery and operations of payroll IT services.
• Track performance against service levels and take corrective actions.
• Plan maintenance, enhancements, and development initiatives.
• Lead operational governance activities and ensure process adherence.
• Coordinate with cross-functional teams and vendors for day-to-day operations.
• Serve as escalation point for payroll application issues and requests.
• Support EHSS policies and programs.

Skills

Ramco Payroll System

Techno-functional consulting

L2/L3 payroll support

ITIL & COBIT

Vendor management

Stakeholder management

Change & incident management

Logistics-related applications

Education

Relevant IT or related field degree

Job description

Title: Senior Analyst Payroll About GlobalFoundries GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction: The Analyst Payroll – Applications is responsible for delivering expert application support, ensuring the stable operation, maintenance, and end to end service performance of payroll systems and related interfaces. This role oversees the service lifecycle for payroll applications, provides Level 2 and Level 3 support, and acts as the primary escalation point for issues and service requests. The analyst will also lead operational governance activities within IT and ensure consistent delivery of high quality application services.

Key Responsibilities

• Service Delivery & Application Management Own and manage all aspects of the payroll application service lifecycle, including Strategy, Design, Transition, Operation, and Continual Service Improvement.
• Ensure consistent, reliable delivery and operations of assigned IT services.
• Track, measure, and report service performance against agreed service levels; take corrective actions where required.
• Plan, coordinate, and implement service maintenance, enhancements, and development initiatives.
• Continuously review and identify opportunities for improvements in service delivery, processes, and system performance; develop and execute improvement plans.
• Operational Governance Lead operational governance activities, ensuring adherence to defined IT and service management processes.
• Coordinate with cross-functional teams, business users, and vendors to ensure smooth day‑to‑day operations.
• Serve as the first point of escalation for payroll application issues and requests.
• Other Responsibilities Perform all activities safely and responsibly.
• Support all Environmental, Health, Safety & Security (EHSS) policies, requirements, and programs.

Required Qualifications

• Technical & Functional Expertise Mandatory: Hands‑on experience in Ramco Payroll System (minimum 1–2 years) including application development, support, and configuration.
• Experience as a techno‑functional consultant, covering process mapping, documentation, testing, training and ensuring business and functional requirements are met.
• Experience supporting L2 and L3 activities for Time Management Systems (TMS) within organizations of similar or larger scale.
• Demonstrated experience managing full support lifecycle, operational governance and continutual improvement.
• Professional Skills Strong communication skills with the ability to collaborate across business and IT teams.
• Ability to concurrently manage multiple fixes, change requests (4–6 at a time), and 1–2 projects.
• Strong service management and stakeholder management abilities across multiple business units.
• Vendor management experience in handling application licensing, support, and maintenance agreements.
• Frameworks & Industry Experience Proven experience implementing and managing ITIL and COBIT control frameworks.
• Experience providing support services in a multi‑sourced environment, including managing and negotiating effective arrangements with third‑party service providers.
• Preferably at least 2 years of experience in logistics‑related applications.
• 6–8 years of technical experience with 4–6 years of project, service, stakeholder, and vendor management exposure.
• Relevant tertiary qualification in IT or related fields.
• Open to work in shifts.

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. As an affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. To ensure that we maintain a safe and healthy workplace for our GlobalFoundries employees, please note that offered candidates that have applied for jobs in India will have to be fully vaccinated prior to their targeted start date. Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia We shape what's essential At GlobalFoundries you will find a vibrant work environment where collaboration and innovation thrive. Our diverse and global team shares a culture of respect and inclusivity, representing the best in the industry. We celebrate success together and are united by our dedication to excellence and our desire to improve and empower the world.