Senior Analyst IT – Network Voice (Unified Communications)

Mattel, Inc.; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Mattel Technology & Innovation Center (MTIC) Hyderabad is seeking a Senior Analyst IT – Network Voice Lead to own and advance Mattel’s global voice and Unified Communications infrastructure, ensuring high availability, reliability, and best-in-class call quality across the enterprise.

This leadership role includes 24x5 on-call support, mentoring colleagues, and driving voice modernization projects such as SIP trunking, MS Teams voice, SBCs, and voice cloud migrations while collaborating with

Qualifications

• 5–8 years in Voice Engineering / Unified Communications, incl. 2+ years in a lead role.
• Bachelor’s degree in IT/EC/CE or equivalent.
• Expert SIP, IP IVR, IP Telephony and Voice Gateways knowledge.
• Certs: CCNP Collaboration, CCIE Collaboration or equivalent preferred.

Responsibilities

• Lead design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways and IP IVR.
• Own end-to-end circuit provisioning, carrier management and provider relations.
• Manage Unified Messaging platforms integrating voicemail, email, and collaboration tools.
• Oversee AV systems, Mattel TV, conference rooms and digital media infra.
• Drive adoption of Zoom/Teams telephony, global conferencing, and hybrid collaboration.
• Lead voice projects including Teams migrations, SBC implementations, and cloud transformations.
• Troubleshoot voice issues (SIP signaling, RTP, QoS) and perform root-cause analysis.
• Mentor junior engineers, define best practices, conduct knowledge-sharing sessions.
• Ensure monitoring, capacity planning, and performance optimization of voice ecosystems.
• Maintain runbooks, diagrams, and SLAs; collaborate with global IT, Network, Security, and Business teams.
• Participate in 24x5 on-call rotation as primary voice escalation point.

Skills

SIP

IP IVR

IP Telephony

Voice Gateways

SIP Trunking

Circuit management

Carrier management

Unified Messaging

Microsoft Teams Voice

Zoom/Team telephony

Global Conferencing

SBCs

SIP/RTP troubleshooting

Education

Bachelor’s degree in IT, Electronics & Communication, Computer Engineering

Tools

Cisco CCNP Collaboration

CCIE Collaboration

Microsoft Teams Voice Engineer

Zoom Certified

AudioCodes

Ribbon

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Title Senior Analyst IT – Network Voice Lead (Unified Communications)

Department IT Infrastructure & Operations (Voice & Collaboration Services)

Location Mattel Technology & Innovation Center (MTIC), Hyderabad, India (Onsite)

Job Type Full-Time

Experience Level 5–8 years

Job Summary Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to lead and manage Mattel’s global Voice and Unified Communications infrastructure. This leadership role is responsible for the design, implementation, optimization, and operational excellence of enterprise voice services, ensuring high availability, reliability, and superior call quality across the organization.

The position requires 24x5 weekend on-call support (rotational) and involves mentoring team members while driving voice modernization initiatives.

Key Responsibilities

• Lead the design, deployment, and support ofSIPtrunking,IP Telephony,Voice Gateways, andIP IVRsolutions.
• Own end-to-endCircuitprovisioning,Carrier Management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.).
• Manage and optimizeUnified Messagingplatforms integrating voicemail, email, and collaboration tools.
• Oversee enterpriseAVsystems,Mattel TV, conference room solutions, and digital media infrastructure.
• Drive adoption, integration, and operational support forZoom/Teamstelephony,Global Conferencing, and hybrid collaboration platforms.
• Act as the technical lead for voice projects, including migrations to Microsoft Teams, SBC implementations, and voice-cloud transformations.
• Perform advanced troubleshooting of voice issues (SIP signaling, RTP, QoS, latency, jitter) and lead root-cause analysis for major incidents.
• Mentor and guide junior voice engineers/analysts, define best practices, and conduct knowledge-sharing sessions.
• Ensure proactive monitoring, capacity planning, and performance optimization of the voice ecosystem.
• Maintain comprehensive documentation, runbooks, network diagrams, and SLAs.
• Collaborate with global IT, Network, Security, and Business teams on voice strategy and digital workplace initiatives.
• Participate in24x5 weekend on-call rotationas the primary escalation point for voice services.

Required Qualifications & Experience

• Experience 5–8 years of progressive experience in Voice Engineering / Unified Communications, with at least 2 years in a lead or senior role.
• Education Bachelor’s degree in Information Technology, Electronics & Communication, Computer Engineering, or equivalent.
• Technical Skills
• Expert-level knowledge ofSIP,IP IVR,IP Telephony, andVoice Gateways(Cisco, AudioCodes, Ribbon, etc.).
• Strong experience inCircuitmanagement andCarriernegotiations/operations.
• Hands-on expertise withUnified Messagingand enterprise voice platforms.
• Solid experience supportingAVsystems,Mattel TV,Zoom/Teamstelephony, andGlobal Conferencing.
• Certifications (Preferred) Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified, or equivalent voice-related certifications.

Additional Requirements

• Deep understanding of SIP/RTP protocols, SBCs, QoS, and voice troubleshooting tools (Wireshark, RTMT, Voice Quality Monitoring).
• Proven leadership and stakeholder management skills in a global environment.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work across time zones and lead during critical incidents.
• Willingness to provide24x5 weekend on-call supporton a rotational basis.
• Fluency in English (written and spoken).

What We’re Looking For

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https //jobs.mattel.com/ and www.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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