Senior Analyst- Commercial Experience

Diageo; Gurugram District; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Diageo in Gurugram is seeking a Contract and Invoice Operations professional to join the Finance Shared Services team. You will own contract and invoice processes for a defined cluster, ensuring accuracy, timely payments and strict compliance with controls.

Collaborate with sales, OTC and the shared service centre; apply SAP and Excel skills; and drive enhancements in invoicing missions, dispute handling and audit readiness.

Qualifications

• Order to cash fundamentals and strong English communication.
• Experience in dispute management and working in a SSC environment.
• Strong SAP and Excel skills with attention to detail.
• Ability to build relationships across multiple stakeholders.
• Comfort with multitasking and meeting tight deadlines.

Responsibilities

• Own contract and invoice processes for the assigned cluster.
• Ensure quality assurance for invoicing activities and compliance.
• Liaise with cluster sales reps for payment terms and evidence.
• Coordinate with OTC shared service centre to enable invoice payment.
• Resolve invoicing issues with customers and maintain audits.
• Collaborate with Sales on invoicing processes and reporting cash metrics.

Skills

Order to cash Fundamentals

Business English

Dispute management

Results driven

Deadline oriented

Controls & risk awareness

Problem solving

Relationship building

SAP

Excel

Shared service centre experience

Multi-tasking

Tools

SAP

Microsoft Excel

Job description

About us

With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more.

About the Function

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are critical to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the role

The Contract and Invoice Operations Team is the first point of contact for Commercial Sales and Field Sales teams and is responsible for Key Account/National Account level customer and Outlet level customer Agreement and Invoice management and document retention. The role is encouraged to provide operational, functional, and mentoring support to the team as per the request and instruction from the line manager.

Dimensions

a) Market/Role Complexity

Top 3-5 Accountabilities

• Responsible for all Contract and Invoice Operations processes for specific cluster assigned
• Responsible for quality assurance for the relevant cluster’s Contract & Invoice Operations activities
• Liaise considerably with cluster sales reps to understand context per payment, payment terms, activation status and appropriate evidence provided
• Liaise with OTC shared service centre to enable invoice payment
• Liaise with the customer on Invoicing related issues
• Ensure a 100% Compliance across all the areas of Invoicing and Audits
• Take ownership and devise strategies with the Sales on the invoicing processes.
• Reporting the Cash on metrics

Experience / skills required

• Order to cash Fundamentals
• Excellent Business English
• Experience in Dispute management processes
• Results oriented, strong drive and vitality
• Able to work to tight deadlines
• Awareness of controls and risk management
• Strong problem identifying and problem-solving skills.
• Build and sustain excellent relationships with multiple collaborators
• Strong SAP, Excel skills
• Experienced in working within shared service centres environment
• Multi-tasking with precision to accuracy

Barriers to Success in Role

• Lack of drive and pro-activity
• Lack of good business English and interpersonal skills
• Lack of attention to detail
• Lack of influencing skills
• Lack of analytical ability

Working with us

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best.

You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win.

Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Worker Type:Regular Primary Location:Gurugram Additional Locations :

Job Posting Start Date : 2026-09-10

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 29,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.