Senior Analyst

eClerx LLC; Chandigarh; On-site; INR 700,000 - 900,000; Full time

Job summary

eClerx LLC in Chandigarh, India is seeking a results-driven professional to monitor critical performance metrics and drive improvements across client operations. You will audit processes, provide feedback to agents, and ensure leadership directives are communicated and acted upon.

The role emphasizes team engagement, staff retention, and strict adherence to information security and delivery timelines. This position focuses on productivity and quality enhancement, aligning with organizational

Responsibilities

• Ensure Critical Performance Metrics are met consistently
• Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
• Perform audits and quality checks
• Provide feedback to the agents on their performance
• Ensure directives from senior leadership are percolated and acted upon
• Build team spirit through group sessions, activities, and projects
• Focus on retention of staff through career mapping & guiding team members
• Advocate and follow organizational policies and procedures
• Adhere to the information security requirements
• Ensure all client deliverables met within timelines
• Ensure productivity/quality enhancement and process meets all metrics

Job description

• Ensure Critical Performance Metrics are met consistently
• Provide innovative ideas to optimize internal metrics & ensure critical metrics are achieved
• Perform audits and quality checks
• Provide feedback to the agents on their performance
• Ensure directives from senior leadership are percolated and acted upon
• Build team spirit through group sessions, activities, and projects
• Focus on retention of staff through career mapping & guiding team members
• Advocate and follow organizational policies and procedures
• Adhere to the information security requirements
• Ensure all client deliverables met within timelines
• Ensure productivity/quality enhancement and process meets all metrics