Senior AI Conversational Engineer

RingCentral; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

RingCentral, Inc. in Bengaluru is seeking a Senior AI Conversational Engineer to build next-generation AI-powered voice and digital assistants. You will work on LLMs, RAG, prompt engineering, and enterprise integrations to create scalable AI agents.

Design AI workflows, integrate with enterprise systems via REST APIs and webhooks, and collaborate with Product and Engineering teams to deliver robust AI solutions. Strong Python and API skills required.

Qualifications

• Strong Python programming (mandatory).
• REST APIs, JSON, Git.
• AI & Generative AI knowledge.
• Large Language Models (LLMs).
• Prompt Engineering.
• Retrieval-Augmented Generation (RAG).
• Agentic AI / AI Agents.
• Model Context Protocol (MCP).
• Function/Tool Calling.
• AI workflow orchestration.
• Integrations & Workflows.
• Enterprise API integrations.
• Workflow design and automation.
• Conversational AI concepts (Voice & Digital).
• LangChain / LangGraph (nice to have).
• Vector Databases (Pinecone, Weaviate, etc.).
• OpenAI, Anthropic, Gemini.
• FastAPI / Flask.

Responsibilities

• Design and develop AI-powered voice and digital assistants using LLMs.
• Build intelligent conversational workflows, AI agents, and multi-step automations.
• Design effective prompts and optimize AI responses for quality and accuracy.
• Implement RAG pipelines using enterprise knowledge sources and vector databases.
• Develop Python-based components, tools, and API integrations using FastAPI.
• Integrate AI applications with enterprise systems through REST APIs, webhooks, and databases.
• Evaluate and leverage frontier AI models to solve business problems.
• Collaborate with Product, Engineering, and AI teams to deliver scalable AI solutions.

Skills

Python programming

LLMs

Prompt engineering

RAG

AI agents

AI workflows

REST APIs

JSON

Git

Enterprise integrations

Vector databases

FastAPI/Flask

Tools

REST APIs

JSON

Git

FastAPI/Flask

Job description

Senior AI - Chat Bot Developer

Title: Senior AI - Chat Bot Developer

Location: Hybrid, Bengaluru, India | Type: Full-Time | Team: Engineering

Say hello to possibilities. It's not everyday that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. We’re a $2 billion company that’s growing at 30+% annually and we’re expanding our Engineering Team to make sure we stay ahead of the competition. RingCentral is headquartered in Belmont, California, and has offices around the world.

Reimagine How The World Communicates with AI

We’re reimagining how people communicate using AI; from smart assistants that schedule meetings and transcribe conversations to systems that understand voice, video and text in real time. Our AI team is building the core infrastructure behind these agentic experiences, and we’re looking for an experienced AI engineer to help lead the charge. If you're excited to shape how millions of people work and connect, let’s talk. Join our Bengaluru engineering team to build the backbone of AI driven communication.

About the Role

We are seeking a Senior AI Conversational Engineer to develop next-generation AI-powered voice and digital assistants. This role extends beyond traditional chatbot development, focusing on the development of intelligent AI agents utilizing Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and enterprise integrations.

Key Responsibilities

• Design and develop AI-powered voice and digital assistants using LLMs.
• Build intelligent conversational workflows, AI agents, and multi-step automations.
• Design effective prompts and optimize AI responses for quality and accuracy.
• Implement RAG pipelines using enterprise knowledge sources and vector databases.
• Develop Python-based components, tools, and API integrations using FastAPI.
• Integrate AI applications with enterprise systems through REST APIs, webhooks, and databases.
• Evaluate and leverage frontier AI models to solve business problems.
• Collaborate with Product, Engineering, and AI teams to deliver scalable AI solutions.

Required Skills

• Strong Python programming (mandatory)
• REST APIs, JSON, Git
• Good understanding of software engineering best practices
• AI & Generative AI
• Large Language Models (LLMs)
• Prompt Engineering
• Retrieval-Augmented Generation (RAG)
• Agentic AI / AI Agents
• Model Context Protocol (MCP)
• Function/Tool Calling
• AI workflow orchestration
• Integrations & Workflows
• Enterprise API integrations
• Workflow design and automation
• Conversational AI concepts (Voice & Digital)
• Good to Have LangChain / LangGraph
• Vector Databases (Pinecone, Weaviate, etc.)
• OpenAI, Anthropic, Gemini
• FastAPI / Flask

Ideal Candidate

• 5+ years of software development experience with strong Python expertise.
• Hands-on experience building LLM-powered applications or AI assistants.
• Strong problem-solving and system integration skills.
• Passion for emerging AI technologies and rapid learning.
• Excellent communication and collaboration skills.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.