Senior Admission Counsellor

upGrad; Chennai District; On-site; INR 4,00,000 - 7,00,000; Full time

Job summary

An online education leader is seeking a Senior Admission Counsellor for a full-time on-site role in Chennai. This position involves engaging with prospective students, guiding them through the university admissions process, and assisting them in selecting suitable programs. The ideal candidate will possess strong communication and interpersonal skills, exceptional customer service capabilities, and experience in sales, all while contributing to educational goals. A Bachelor's degree in a relevant field is required.

Qualifications

• Strong communication and interpersonal skills to engage effectively with prospective students, parents, and stakeholders.
• Proficient in customer service and providing exceptional support throughout the admission process.
• Experience in sales with a proven ability to fulfill enrollment targets.

Responsibilities

• Engage prospective students and guide them through the university admissions process.
• Deliver professional counseling and exceptional customer service.
• Facilitate admissions and meet sales and enrollment targets.

Skills

Strong communication skills

Customer service proficiency

Sales experience

Problem-solving skills

Attention to detail

Education

Bachelor's degree in a relevant field

Job description

Company Description

upGrad, established in 2015, is a global leader in online education, driving career success for a workforce spanning over 1.3 billion individuals. Specializing in lifelong learning, upGrad offers programs catering to a diverse audience, from college students to working professionals across 18 to 55+ age groups. With a learner base of over 3 million in 100+ countries, the company collaborates with 300 university partners and 1,000+ enterprise clients globally. Powered by its original content, cutting‑edge proprietary technology, and human‑led delivery, upGrad boasts an 85% course completion rate and a strong record in career outcomes. Headquartered in Asia, upGrad maintains offices in the UK, U.S., Middle East, India, Singapore, and Vietnam, with a growing presence worldwide.

Role Description

This is a full‑time on‑site role based in Chennai for a Senior Admission Counsellor at upGrad. The Senior Admission Counsellor will engage prospective students, guide them through the university admissions process, and assist in selecting suitable programs. Responsibilities include delivering professional counseling, providing exceptional customer service, facilitating admissions, and meeting sales and enrollment targets. The role is integral in assisting individuals to make informed decisions about their educational and career goals.

Qualifications

• Strong communication and interpersonal skills to engage effectively with prospective students, parents, and stakeholders.
• Proficient in customer service and providing exceptional support throughout the admission process.
• Experience in sales, with a proven ability to fulfill enrollment targets and contribute to organizational goals.
• Knowledge and experience in the education field, including familiarity with academic programs and admissions processes.
• Excellent problem‑solving skills, attention to detail, and a proactive approach to tasks.
• Bachelor's degree in a relevant field or equivalent experience in education, counseling, or sales.