Senior Ad-tech Support Engineer

Tavant; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Tavant is seeking an experienced Ad-Tech professional in Bengaluru to analyze and resolve complex problems, interface with customers to capture requirements, and deliver data-driven solutions. You will triage options in high-ambiguity settings, manage escalations with cross-functional teams, and build strong internal relationships to resolve issues quickly.

Ideal candidates have 7+ years in Ad-Tech, strong SQL skills, and familiarity with cloud tools (S3, Athena, QuickSight, Kibana).

Qualifications

• 7+ yrs Ad-Tech domain experience.
• 2+ yrs experience with SQL databases.
• Strong written and verbal communication skills.
• Customer-centric mindset and structured troubleshooting approach.
• Experience with 3P measurement vendor troubleshooting and integration.
• Experience with support platforms, tools, CRM, or ticketing tools.
• Ability to present complex technical information clearly to varied audiences.
• Experience with cloud-based tools like S3, Athena, QuickSights, and Kibana.
• Experience as a Business/Product/Data Analyst is a plus.
• Experience with Redshift and Snowflake is a plus.

Responsibilities

• Analyze and solve problems at their root, meeting SLAs with teams.
• Interface with customers to understand requirements and deliver solutions.
• Triage courses of action in high-ambiguity environments using data and judgment.
• Address sensitive issues and manage escalations from business teams.
• Build relationships with Engineering, SRE, Client Support, and Ad Operations to resolve issues quickly.
• Learn and understand Samsung Ads Platform and know when to use which tools.

Skills

Ad-Tech domain experience

SQL databases

Communication skills

Troubleshooting

3P measurement troubleshooting

CRM / support platforms

Present complex information

Cloud tools knowledge

Business/Data Analyst experience

Redshift/Snowflake experience

Tools

S3

Athena

QuickSight

Kibana

Redshift

Snowflake

Job description

Responsibilities

• a. Analyze and solve problems at their root, stepping back to understand the broader context Establish, meet, and monitor SLAs for support issues in conjunction with the rest of the teams
• b. Interface with customers, understand their requirements and deliver complete application and data solutions
• c. Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment
• d. Address and effectively manage sensitive issues and manage escalations from business teams
• e. Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers, and Ad Operations to help identify, report, and resolve issues quickly
• f. Learn and understand a broad range of Samsung Ads Platform and applications and know when, how, and which to use and which not to use

Qualifications

• 7+ yrs Ad-Tech domain experience
• 2+ yrs experience with SQL databases
• Strong written and verbal communication skills
• Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third-party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
• Experience with 3P measurement vendor troubleshooting and integration
• Experience with support platforms, tools, CRM, or ticketing tools
• Ability to present complex technical information clearly and concisely to a variety
• of audiences, especially non-technical / go-to-market teams
• Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
• Experience with Redshift and Snowflake is a plus

Qualifications

• 7+ yrs Ad-Tech domain experience
• 2+ yrs experience with SQL databases
• Strong written and verbal communication skills
• Customer-centric mindset and structured approach to troubleshooting issue resolution. Demonstrated experience of solving technical issues with third‑party SSPs, MMPs, SSAI vendors, Measurement solutions, Fraud Prevention companies, etc
• Experience with 3P measurement vendor troubleshooting and integration
• Experience with support platforms, tools, CRM, or ticketing tools
• Ability to present complex technical information clearly and concisely to a variety
• of audiences, especially non-technical / go-to-market teams
• Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana is a plus Experience as a Business/Product/Data Analyst is a plus
• Experience with Redshift and Snowflake is a plus

Disclaimer

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.