Senior Account Manager

Swiggy; Surat; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Swiggy Dineout in India is seeking a Senior Strategic Account Manager - Dine Out to onboard and manage 70–80 partner accounts in the assigned territory, driving growth of the Dine-out business and delivering monthly GMV targets.

You will build strong relationships with partner restaurants, coordinate with internal teams, present benefits of Dine Out plans, monitor RDP content, and ensure successful campaigns while tracking KPIs.

Qualifications

• Graduate with 3-5 years of field sales experience; Fluency in local language and working knowledge of English
• Experience with e-commerce activities and online marketing channels
• Analytical mindset with good Excel skills
• Willingness to work beyond standard hours due to restaurant partner schedules
• Leadership and influencing skills to build a wide network

Responsibilities

• Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders
• Meet existing partners to ensure RDP content is correct and image coverage is high
• Present Dine Out plans and promotions to drive month-on-month growth and partner investment
• Execute growth activities like offer alignments and marketing operations for events
• Resolve issues such as diner payout delays and ensure seamless transactions
• Prepare growth plans and gather competitor insights for managed accounts
• Extract key KPIs from dashboards and explain insights to partners
• Coordinate with partner support, sales ops, and finance for payouts and GST queries

Skills

Field sales

Relationship management

Negotiation

Prospecting

Customer onboarding

People skills

Excel

PowerBI

Salesmanship

Education

Graduate degree

Tools

PowerBI

Salesmate

Compass

CRM

Job description

Company Description

Swiggy Dineout is building India’s largest dining out platform that processes more than 100M diners for its partner restaurants across its network for 21,000 restaurants in 34 cities and growing. We are striving to augment our consumer promise of enabling unparalleled convenience by helping diners explore restaurants across all categories - from QSRs, cafes, casual dining, premium, fine dining and more and offer the widest range of offers on restaurant bills through easy payments on the app. We are on a mission to change the way India dines out. If you are a foodie and equally passionate to redefine the experience of dining out, join our team to be a part of the Swiggy ride! Dineout is present in 34 cities across India and we have partnerships with more than 21,000 restaurant. partners where users can save up to 40% on their dining bills when they pay their restaurant bills using the dine out feature on the Swiggy app.

Job Description

Role - Senior Strategic Account Manager - Dine Out
Way of Working - Office / Field: Employees are expected to work from the office on all days out of
their respective base locations.

Role Summary -
The role holder is expected to onboard and build relationships with 70-80 partner accounts in the given
territory to grow the Dine-out business and service offerings and generate 40-60 lacs Gross Merchandise
Value (GMV) per month.
The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and
specific geographies assigned.

Responsibilities

• Onboard new accounts by explaining the requirements to the partners and co-ordinating with internal stakeholders
• Meet the existing partners periodically and ensure Rest Display Page (RDP) content is correct and image coverage is high
• Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month on month growth and ensure partners invest consistently.
• Execute growth forward activities such as offer alignments, marketing operations alignments etc. to ensure go live on events and activities as planned.
• Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
• Prepare the growth plans for each of the accounts being managed and gather competitor action Insights.
• Filter relevant data from the Restaurant facing dashboard and explain the key performance metrics to the partner
• Seek necessary support or actions from the partner to ensure the right RDP view to enable conversions and grow the business.
• Stay updated on the partner's investment in competition.
• Ensure partner investments are equal or higher than competition with respect to discounts, commission and advertisements by highlighting relevant inferences from dashboard.
• Interact with partner support (discount change, Restaurant Display page etc.), sales operations (competition comparison data, or any ongoing festival data etc.) and finance team (reconciliation of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies

• Understand Dine Out offerings and gain clarity of growth levers.
• Knowledge of basic metrics such as operating hours of restaurants, ADs revenue per order (Ads RPO), Commission Revenue per order and its constituents such as Average Order Value (AOV) Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition

Qualifications

• Graduate with 3-5 years of field sales experience; Fluency in local language and working knowledge of English
• Good working knowledge and experience of e-commerce activities and all online marketing channels
• Confident, Pleasing, and a go-getter personality
• Effective communication skills
• Attitude & Aptitude for Sales
• Should be a team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• The candidate has to be flexible, restaurant owners do not operate on 9-to-5 schedules
• Leadership and Influencing skills: Identify, build, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
• Initiative & Flexibility: Recognizes the need to adapt to change & implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns.

Creativity & Initiative: Demonstrate creativity & originality in your work and have the personal drive and initiative to bring about change and help drive the business forward

Additional Information

Visit our tech blogs to learn more about some the challenges we deal with:https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.