Security Operations Manager

Optiv; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Optiv is seeking a Manager Cyber Operations to lead the Client Success, SOC and Services Activation teams. You will oversee the end-to-end client lifecycle, ensure contractual compliance, and drive process improvements across integration and service delivery.

The role demands strong leadership, extensive incident response experience, and the ability to coordinate with remote teams across a complex IT environment. It is a work-from-office position based in Bengaluru, India.

Qualifications

• Bachelor of Science degree in Computer Science or related field is required.
• Minimum 10+ years security incident response experience.
• Minimum 2+ years of experience in leading the SOC team.
• Excellent analytical thinking and problem-solving skills.
• Experience in CISM with CISSP.
• Must have excellent written, communication and verbal skills to assist with communication with other teams and write executive summaries based on work output.
• Strong leadership experience in a highly paced complex IT environment; ability to lead remote team members.
• Advanced knowledge of Windows, Macintosh OS, Linux and network devices.
• Operational knowledge of firewalls, routers, switches, messaging systems and vulnerability tools.
• Self-managed and team oriented, deadline and detail oriented.
• Availability of US working hours.
• Work from Office role.
• Hands-on role with SIEM/SOAR teams and SOC analysts.
• Security certifications (CompTIA Security+, CISSP, GSEC, GCIA, GCIH) preferred.
• PMP preferred.

Responsibilities

• Lead and inspire the client success team.
• Oversee overall Cyber Operations client life cycle management.
• Ensure client expectations are set, understood, agreed upon and met.
• Improve integration processes to enhance service efficiency and client satisfaction.
• Drive responsiveness to clients across the Cyber Operations organization.
• Monitor service delivery for contractual compliance.
• Contribute to transition plans from a client perspective.
• Recommend contract changes to improve service and revenue.
• Serve as the point of contact for service levels and escalations.
• Explain business processes in lay terms to clients.
• Develop service action plans from root cause analysis and trends.
• Communicate service interruptions and action plans.
• Provide accurate internal and external reporting.
• Supply client-specific information to service suppliers.
• Ensure day-to-day communications with client staff.
• Deliver cost-effective, standard client measurements.
• Coordinate actions between clients and service delivery departments.
• Perform other duties as assigned.
• Comply with all policies and standards.

Skills

Leadership

Client success

Cross-functional collaboration

Analytical thinking

Verbal/written communication

Team management

IT operations knowledge

Windows/Linux/macOS

Incident response

Project management

Education

Bachelor of Science in Computer Science or related field

CISM with CISSP preferred

GSEC/GCIH/GCIA/GCUX certifications preferred

PMP - PMI certification preferred

Tools

SIEM tools

SOAR tools

Firewall/VPN/VPN devices

Job description

The Manager Cyber Operations (Client Success, SOC, Learning/Integration) Services role is to oversee the Optiv Cyber Operations Client Success Management, Account Management, SOC and/or Services Activation Teams in alignment with the business objectives of the organization. The position is responsible for activities related to maintaining and expanding customer relationships and reestablishing those that have lapsed. The position will take the lead in working cross functionally to resolve key customer challenges. They support initiatives and other priorities by injecting the customers' perspective into the service development and deployment process. The role requires involvement with key stakeholders and maintains a positive relationship with clients while serving as an escalation point for service delivery. This person will also define policies, procedures, and best practices. The position is closely involved in helping to mentor, develop and evaluate employee performance as well as helping with development and continuous improvement of the Cyber Operations services.

How you’ll make an impact

• Lead and inspire the client success team

• Responsible for the overall Cyber Operations client life cycle management

• Ensure client expectations are set, understood, agreed upon and met

• Build and improve integration process as needed to continue to improve service efficiency, effectiveness and client satisfaction

• Drive the responsiveness to the client(s) of the entire Cyber Operations organization

• Monitor service delivery for contractual compliance

• Provide input to and help deliver transition plans from a customer deliverable point of view

• Make recommendations for contract changes that can improve service, increase revenue and improve customer satisfaction

• Serve as a point of contact for service levels, escalations and issues for the customer

• Working knowledge of business processes and workflows along with the ability to communicate them in lay person’s terms

• Develop service action plans based on root cause analysis, trends and customer inputs

• Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis

• Provide timely, accurate and relevant internal and external reporting

• Provide appropriate account specific information to service suppliers

• Ensure communications on day-to-day service operations are delivered to appropriate customer staff

• Deliver cost effective, standard customer measurements in line with contracted commitments

• Coordinate actions between clients and the appropriate service delivery departments to ensure needs are met

• Performs other duties as assigned

• Complies with all policies and standards

What we’re looking for

• Bachelor of Science degree in Computer Science or related field is required.

• Minimum 10+ years security incident response experience.

• Minimum 2+ years of experience in leading the SOC team.

• Excellent analytical thinking and problem-solving skills.

• Experience in CISM with CISSP.

• Must have excellent written, communication and verbal skills to assist with communication with other teams and write executive summaries based on work output.

• He or She must have strong leadership experience in a highly paced complex IT environment. Ability to lead, influence and collaborate with remote team members, proven delivery, remediation and incident response background.

• Should have advanced knowledge of enterprise environments consisting of Windows and Macintosh operating systems, embedded systems, networking devices and Linux/UNIX

• Requires operational knowledge of firewalls, routers, switches, messaging systems, various commonly used operating systems (Windows, Linux, etc.), common attack tools, and vulnerability detection/management tools. Strong background in security incident response, vulnerability management, system operations and application operations a plus.

• Self-managed and team Oriente, Deadline and detail oriented, highly motivated

• This role demands the availability of US working hours.

• This role is Work from Office role.

• SOC/Cyber Operation Managerrole is a complete hands-on role where somebody has experience towards any of the SIEM tool along with that having experience maintaining the team of SOAR Engineers, SIEM Engineers and SOC Analysts.

• CompTIA Security+ Certification One or more certifications in Security/Networking Upon Hire preferred

• CISSP Certified Information Systems Security Professional One or more certifications in Security/Networking Upon Hire preferred

• GSEC Upon Hire preferred

• GCIA Upon Hire preferred

• GCIH Upon Hire preferred

• Certified Project Management Professional (PMP)-PMI Upon Hire preferred