Security Managed Services Engineer (Level 3)

NTT DATA Global Delivery Services Ltd; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA Global Delivery Services Ltd is seeking a Security Managed Services Engineer (L3) to lead SIEM operations for client infrastructures. You will proactively detect and resolve incidents, run checks, apply monitoring tools, and ensure configurations are correct from deployment.

Tackle high-complexity tickets, drive root-cause analysis, and contribute to service improvements. The role emphasizes mentoring junior teammates, creating knowledge articles, and collaborating with automation teams

Qualifications

• Experience handling complex security infrastructure in a managed services environment.
• Strong IT engineering background in medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Ability to plan activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, willingness to work longer hours when necessary.

Responsibilities

• Identify and resolve technical incidents in security MSS.
• Perform checks and apply monitoring tools to ensure systems run smoothly.
• Ensure client infrastructure is configured, installed, tested and operational from the start.
• Handle high-complexity tickets and deliver advanced solutions.
• Create knowledge articles and train junior team members.
• Provide inputs to automation teams to reduce manual efforts.
• Coach and mentor junior team members on advanced troubleshooting.
• Manage and implement projects within the technology domain.
• Contribute to disaster recovery and service delivery improvements.

Skills

Security infrastructure

IT engineering

ITIL processes

Project planning

Client focus

Cross-cultural communication

Active listening

Work under pressure

Education

Bachelor's degree in IT/Computing or equivalent

Job description

Technical Specialist - MS, Security - SIEM

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start. You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.

Key qualifications

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Experience Level Mid Level