Security Managed Services Engineer (L3)

Dimension Data Solutions Limited (Kenya); Bengaluru; Híbrido; INR 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid Working

Resumo da oferta

NTT DATA in Bengaluru seeks a Security Managed Services Engineer (L3) to secure client infrastructures, resolve complex incidents and lead third-line support. You will create knowledge articles, mentor juniors, and drive automation inputs to improve delivery.

The role emphasizes ITIL processes, project planning, and strong client communication across cultures. You will mentor peers, manage projects, and contribute to disaster recovery efforts, ensuring zero missed SLAs and high-quality service

Qualificações

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, ideally in large ICT organisations.
• Deep working knowledge of ITIL processes.
• Ability to plan activities and projects well in advance.
• Strong client-focused approach and positive client experience.
• Excellent communication skills across cultures and groups.
• Active listening skills and adaptability under changing circumstances.
• Calm under pressure and willing to work longer hours when needed.
• Bachelor's degree or equivalent in IT/Computing or related experience.

Responsabilidades

• Manage and secure client infrastructures, monitor incidents and resolve high-complexity tickets.
• Lead third-line support, identify root causes and implement robust solutions.
• Create knowledge articles and mentor junior team members on advanced troubleshooting.
• Collaborate with automation teams to reduce manual effort and improve delivery.
• Plan and manage projects within the technology domain to meet client requirements.
• Contribute to disaster recovery activities and improve service delivery.

Conhecimentos

Security infrastructure

ITIL processes

Project planning

Client communication

Cross-cultural awareness

Disaster recovery

Formação académica

Bachelor's degree in IT/Computing

Descrição da oferta de emprego

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L3) at NTT DATA, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.

You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.

To thrive in this role, you need to have:

• Proven experience handling complex security infrastructure within a managed services environment.
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.