SDO Authorizer Professional

Kotak Mahindra Bank; Patna; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A prominent banking institution in Patna is seeking an experienced Senior Desk Officer to enhance branch operations and deliver exceptional service to customers. The ideal candidate will support various banking tasks, resolve queries, and actively promote financial products. Strong experience in customer service and banking operations is essential for this role, which aims to maintain high standards of customer satisfaction and compliance.

Qualifications

• Experience in branch banking operations.
• Strong customer service orientation.
• Ability to effectively resolve queries and service tasks.

Responsibilities

• Support branch banking operations and deliver high-quality service.
• Resolve queries and support the Service Officer as needed.
• Conduct non-transactional servicing and cross-sell financial products.

Job description

• We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers
• The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed
• This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products
• Service walk-in customers across all segments, ensuring prompt and courteous assistance
  Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products
  Act as a backup to the
• Service Officer (SO) during peak hours or absences
  Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts
• Resolve customer queries efficiently and professionally
  Identify and capitalize on business opportunities sensed during customer interactions
• Deliver a high-quality customer experience to encourage retention and positive word-of-mouth
  Ensure compliance with internal policies and regulatory guidelines