Scrum Master Senior Analyst - Cigna Healthcare

The Cigna Group; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

The Cigna Group, through its Evernorth Health Services division, seeks an Agile Coach/Scrum Master in Bengaluru to guide cross‑functional teams and cultivate a high‑performing, self‑organizing culture.

You will coach on Agile/Scrum values, remove impediments, and facilitate collaboration among data scientists, analysts, engineers, and product owners to deliver customer‑delighting outcomes. You’ll lead with servant leadership and prioritize transparent communication across the organization.

Qualifications

• Coaches teams on Agile/Scrum values to delight customers.
• Guides self-organization and maturity of the team and organization.
• Supports Product Owner with backlog grooming and prioritization.

Responsibilities

• Cross-collaborates with data scientists, data analysts, data governance, technology, engineering, QA, and product owners as a One Team.
• Guides the team on Agile/Scrum practices and values to deliver outcomes.
• Removes impediments by connecting with the right people.
• Builds a safe environment that encourages open problem solving without blame.

Skills

Agile coaching

Scrum Master

Cross-functional facilitation

Servant leadership

Impediment removal

Communication

Tools

Jira

Confluence

Job description

• Doing everything possible to ensure delighting customers.

• Cross collaborates with members of the team from various functions e.g., data scientist, data analyst, data governance, technology, engineering, Quality Analysts, product owners etc. and bring them together as “One Team” to drive outcomes.

• Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers.

• Guiding the team on how to get the most out of self-organization.

• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.

• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.

• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

• Facilitating getting the work done without coercion, assigning, or dictating the work.

• Facilitating discussion, decision making, and conflict resolution.

• Assisting with internal and external communication, improving transparency, and radiating information.

• Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog.

• Providing all support to the team using a servant leadership style whenever possible and leading by example.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.