Scheduling Analyst

r3 Consultant; Maharashtra; On-site; INR 600,000 - 800,000; Full time

Job summary

A consulting firm in Maharashtra seeks a skilled professional for a mid-senior level role in project management and information technology. The position requires 3-4 years of planning/scheduling experience and proficiency in Workforce management systems such as Aspect eWFM and Sharepoint. Candidates should possess excellent communication and organizational skills. The role involves optimizing schedules, coordinating planning efforts, and ensuring effective communication across teams, making it ideal for self-motivated individuals ready to meet challenging deadlines.

Qualifications

• 3 - 4 years of planning/scheduling experience.
• Experience with the Marks & Spencer (M&S) account.

Responsibilities

• Perform analysis on schedule fit and efficiency.
• Coordinate offline planning with offshore teams.
• Ensure communication with key business areas.

Skills

Excellent Communication Skills

Advanced use of Workforce management systems

Good organisational skills

Data analysis

Self-motivated

Education

Matric

Tools

Aspect eWFM

AIDA

Dakota

Firefly

OPT

MI Webview

Sharepoint

MS Office (Excel & Access)

Job description

Support the senior management team in maintaining the optimal agent schedule design and profile to meet business demands. Work with offshore teams to ensure schedules are accurate and as per WFM processes.

Accountability & Activities

Results Focused:

• Perform analysis on the schedule fit / efficiency to ensure optimum solutions through working with and managing offshore activities and workloads.
• Optimisation of schedules to create the best possible deviation/intraday plan in readiness for handover to the tactical planning team.
• Coordinate offline planning with offshore.
• Bank holiday scheduling.

Communication

• Ensure relationships are maintained to ensure communication is maximised with key areas of the business. Set up and maintain regular contact with all planning teams at all sites. Attend all relevant business planning meeting.
• Run effective handover meeting to communicate the plan to tactical planning and operations.

Projects & Change

• Take responsibility for other adhoc projects. Ensuring high levels of communication with all planning teams and sites throughout, engaging all relevant to deliver.

Professional Know-how

Qualification

Matric required.

Experience

• 3 - 4 years planning/scheduling experience.
• Expertise in using all essential applications and systems for line management (e.g Aspect eWFM, AIDA, Dakota, Firefly, OPT, MI Webview, Sharepoint).
• Experience with the Marks & Spencer (M&S) account.

Knowledge, Skills and abilities

• Experience at working to challenging deadlines.
• Self-motivated, enthusiastic, professional individual.
• Basic commercial awareness.
• Advanced use and understanding of Workforce management systems.
• Good organisational skills.
• Excellent Communication Skills both verbally and written.
• The ability to analyse data and make valuable business decisions.
• Excellent MS office application knowledge including Excel & Access.

Further requirements: The role-holder will be required to work on occasion, during Out-of-Hours periods, to reach all operational areas.

Working Relationships

• Operations/functional lines.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries: Staffing and Recruiting