SAP S/4 HANA Automotive

Cognizant; Bengaluru Urban; Hybrid; INR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Hybrid day shift model

Job summary

Cognizant is seeking a technical lead for SAP Automotive solutions to drive end-to-end design, configuration, and optimization across S/4HANA, Vehicle Management System, and DBM After Sale. You will oversee hybrid day shift operations, coordinate workshops, and collaborate with global teams to deliver scalable, high-performance processes and improved customer experience.

The role requires 5+ years in SAP Automotive with strong ABAP interaction, Agile/DevOps experience, and a focus on IT business

Qualifications

• Requires 5+ years of SAP Automotive experience.
• Hands-on with SAP IS-Auto, DBM and Proaxia VSS solutions.

Responsibilities

• Lead end-to-end technical design and configuration of S/4HANA SAP Automotive solutions for dealer and manufacturer processes.

Skills

Functional Expertise

Debugging capabilities

ABAP analysis

Agile & DevOps

SAP Activate

Hybrid work experience

Education

Bachelor's Degree in Computer Science/IT/Engineering

SAP Certification preferred

Tools

SAP IS-Auto

SAP DBM

Proaxia VSS

S/4HANA Automotive

Job description

Job Summary

Serve as a technical lead specializing in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale providing expert IT business support and optimizing customer experience for a global automotive client in a hybrid day shift model ensuring stable operations scalable solutions and measurable business impact across markets with zero travel requirements.

Job Summary

Serve as a technical lead specializing in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale providing expert IT business support and optimizing customer experience for a global automotive client in a hybrid day shift model ensuring stable operations scalable solutions and measurable business impact across markets with zero travel requirements.

Responsibilities

Key Responsibilities

• Solution Design & Configuration
• Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.
• Lead business process workshops fit-gap analysis and solution blueprint activities.
• Service Orders
• Workshop Management
• Service Appointments
• Vehicle Reception
• Parts & Inventory Management
• Warranty & Goodwill Processing
• Recall Campaign Management
• Labor Operations & Pricing
• Vehicle Health Check (eVHC)
• Customer Quotations & Approvals
• Ensure adherence to SAP and Automotive industry best practices.
• Business Process Analysis
• Analyze existing automotive dealership processes and identify automation and optimization opportunities.
• Translate business requirements into scalable SAP solutions.
• Recommend process improvements to enhance efficiency customer experience and operational performance.
• Requirements Gathering & Documentation
• Engage with business stakeholders to gather and document detailed requirements.
• Functional Specifications
• Business Requirement Documents (BRD)
• Functional Design Documents (FDD)
• Process Flow Diagrams
• Test Scripts
• Training Materials
• Work closely with development teams to ensure successful solution delivery.
• SAP Project Delivery
• Requirement Gathering
• Blueprinting
• Design
• Configuration
• Development Support
• SIT/UAT Testing
• Data Migration
• Cutover Planning
• Go-Live
• Hypercare Support
• Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.
• Technical & Integration Support
• Perform root cause analysis and troubleshooting of production issues.
• Debug SAP programs and collaborate with ABAP developers to resolve complex issues.
• OEM Systems
• CRM Platforms
• Payment Gateways
• Digital Applications
• Azure Integration Services
• Middleware Platforms (Boomi CPI PI/PO)
• Testing & Quality Assurance
• Unit Testing
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Validate business requirements and ensure solution quality.
• User Training & Knowledge Transfer
• Deliver end-user and super-user training.
• Create knowledge articles SOPs and process documentation.
• Provide continuous support to business users and support teams.
• Production Support & Continuous Improvement
• Provide L2/L3 support for Automotive Aftersales applications.
• Analyze incidents and identify recurring issues.
• Lead enhancement initiatives and continuous improvement programs.
• Ensure compliance with SLA and service delivery standards.

Required Skills & Experience

• Functional Expertise
• Minimum 5+ years of SAP Automotive experience.
• SAP IS-Auto
• SAP Dealer Business Management (DBM)
• Proaxia VSS
• Workshop Operations
• Service Management
• Parts Management
• Warranty Processing
• Service Appointment Scheduling
• Vehicle Reception & Delivery
• Recall Campaigns
• Techno-Functional Skills
• Strong debugging capabilities.
• Ability to analyze ABAP code and collaborate effectively with developers.
• Enhancements
• User Exits
• BAdIs
• Smart Forms
• Adobe Forms
• IDocs
• APIs/Web Services
• SQL Queries
• Data Migration
• Data Validation
• Interface Monitoring
• SAP Cross Functional Knowledge
• SAP SD (Sales & Distribution)
• SAP MM (Materials Management)
• SAP FI/CO
• SAP FSCM
• SAP Business Partner
• SAP CRM / CX Solutions
• SAP S/4HANA
• Project Experience
• Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.
• Experience working in Agile and DevOps environments.
• Strong knowledge of SAP Activate methodology.

Preferred Qualifications

• Experience with Proaxia VSS and SRS (Service Resource Scheduling).
• Experience in SAP S/4HANA Automotive transformations.
• Vehicle Health Check Solutions (eVHC)
• Workshop Monitoring
• Service Advisor Mobility Solutions
• Customer Portal Solutions
• Digital Payment Integrations
• OEM Warranty & Recall Integrations
• SAP Certification in relevant modules preferred.
• Experience in Automotive Retail Dealership environments is highly desirable.

Educational Qualifications

• Bachelor's Degree in Computer Science Information Technology Engineering or related discipline.
• SAP Certification(s) preferred.

Competencies

• Strong analytical and problem-solving capabilities
• Customer-focused mindset
• Excellent stakeholder management skills
• Effective communication and presentation skills
• Ability to manage multiple priorities
• Self-driven with strong ownership and accountability
• Team player with mentoring capability
• Continuous learning mindset

• Lead end to end technical design and configuration of S4 HANA SAP Automotive solutions to support complex dealer and manufacturer processes while ensuring high performance and scalability across global operations.
• Oversee implementation and optimization of SAP Vehicle Management System to streamline vehicle lifecycle activities from ordering through delivery and service improving transparency for business stakeholders and customers.
• Provide expert support and enhancement for SAP DBM After Sale processes by analyzing service warranty and parts management flows and translating them into robust system configurations that improve operational efficiency.
• Drive resolution of critical incidents and problem tickets in collaboration with business and IT teams by performing root cause analysis in S4 HANA SAP Automotive SAP VMS and SAP DBM modules and implementing sustainable fixes.
• Collaborate with product owners business analysts and process experts to translate IT business support requirements and customer experience objectives into detailed functional and technical specifications.
• Coordinate hybrid model work execution by planning onsite and remote activities organizing technical workshops and ensuring consistent communication across distributed teams during regular day shift hours.
• Optimize customer experience journeys by designing and configuring processes that reduce cycle times improve accuracy of customer information and enable proactive communication through integrated SAP workflows.
• Guide code reviews transport management and system integration activities to maintain stable landscapes and ensure that enhancements in automotive and after sales domains are delivered with minimal disruption.
• Conduct detailed impact assessments and regression testing for changes in S4 HANA SAP Automotive VMS and DBM components to protect critical business functions such as vehicle sales service operations and parts logistics.
• Mentor junior consultants and technical analysts by sharing best practices in automotive SAP implementations after sales process support and structured problem solving to build a strong internal capability base.
• Align solution designs with enterprise architecture and compliance guidelines by documenting configuration custom developments and interface dependencies for audit ready and sustainable IT landscapes.
• Support continuous improvement initiatives by analyzing performance metrics and user feedback to identify enhancement opportunities that strengthen IT business support and elevate end customer satisfaction.
• Coordinate with integration and data teams to ensure accurate master and transactional data flows across S4 HANA vehicle management and after sales systems reducing data inconsistencies that affect customer experience.

Qualifications

• Possess five to nine years of progressive experience working with S4 HANA SAP Automotive including configuration enhancements and production support in large scale environments.
• Bring strong hands on expertise in SAP Vehicle Management System covering vehicle ordering allocation stock management and delivery processes in automotive industry scenarios.
• Demonstrate solid experience with SAP DBM After Sale including service order processing warranty management and parts operations backed by practical implementation or support work.
• Show deep understanding of IT business support practices such as incident management change management and stakeholder communication tailored to complex automotive enterprises.
• Exhibit proven capability in designing and improving customer experience processes by leveraging SAP functionalities to enhance transparency responsiveness and reliability of customer facing services.
• Display ability to work effectively in a hybrid model by managing time collaboration tools and communication routines while consistently supporting day shift operational needs.
• Apply strong analytical and problem solving abilities to diagnose cross module issues in S4 HANA VMS and DBM environments and propose solutions that balance technical feasibility with business impact.