SAM Manager - Delhi

Aditya Birla Capital; Delhi; On-site; INR 800,000 - 1,800,000; Full time

Job summary

Aditya Birla Capital in Delhi seeks a Collection Manager - SAM to lead collections efforts for a diverse portfolio. You will drive recovery, monitor delinquent accounts, and coordinate with Sales, Risk and Legal teams to optimize outcomes. Strong analytical, ethical, and communication skills are essential.

The role requires on-ground collection activity, travel flexibility, and collaboration with government and external partners to minimize losses while maintaining compliant practices.

Qualifications

• Bachelor’s or master’s degree (any discipline)
• Analytical thinking and attention to detail required
• Integrity and strong ethical standards expected
• Effective communication and reporting skills needed
• Process orientation and innovative mindset important
• Networking and stakeholder management abilities
• Ability to understand the complexity of deals
• Willingness to travel and be on-ground for collections
• Technical proficiency in MIS and fraud systems

Responsibilities

• Achieve collections targets for assigned portfolio.
• Minimize credit losses across the portfolio.
• Drive higher resolution rates with borrowers.
• Daily monitoring and regular reviews of delinquent accounts.
• Engage with non-performing borrowers to recover debts.
• Regular portfolio reviews and monitoring activities.
• Monitor customer accounts; flaglikely defaults or delays.
• Provide inputs to management and stakeholders on trends and risk indicators.
• Coordinate with government agencies for recoveries where applicable.
• Support rehabilitation/restructuring or sale of assets as required.
• Identify investors/marketing linkages to aid recovery.
• Participate in CoC and consortium meetings for decision making.
• Ensure compliance and conduct audits of collections teams.
• Maintain documentation per internal and regulatory norms.
• Address customer complaints regarding collections processes.

Skills

Analytical thinking

Integrity

Communication

Process orientation

Stakeholder management

Deal complexity

Travel flexibility

MIS systems

Education

Bachelor/Master's degree

Tools

MIS systems

Job description

Business

Aditya Birla Capital

Unit

Aditya Birla Capital Limited

Job Description – Collection Manager - SAM

Enriching Lives Winning as ONE

ABC Company Info

Aditya Birla Capital Limited (\"ABCL\") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.

Aditya Birla Finance Limited

Aditya Birla Finance Limited (“ABFL”), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.

What makes an ideal ABC Citizen?

At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.

Role Details

• Business: Aditya Birla Capital
• Unit: Aditya Birla Capital Limited
• Location: Delhi
• Role: Collection Manager - SAM
• Department: Legal

Eligibility Criteria

• Bachelor or master’s degree

Required Skills & Competencies

• Analytical thinking and attention to detail.
• Integrity and strong ethical standards.
• Effective communication and reporting.
• Process orientation and innovative mindset.
• Networking and stakeholder management.
• Ability to understand complexity of deal
• Flexibility for travel and on-ground for collection.
• Technical proficiency in MIS and fraud systems.

Key Responsibilities

• Achieve collections targets
• Minimize credit losses for portfolio
• Drive higher resolution rates.
• Daily monitoring and regular reviews of delinquent portfolio
• Work with non-performing defaulting borrowers to create optimum recovery solutions
• Portfolio review and monitoring
• Monitor customer accounts, flagging likely cases of default or delayed payment
• Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
• Liaising with Government agencies wherein our exposure is guaranteed by them and submission of claims and follow up with them for recoveries of such guaranteed amounts.
• Understanding Business requirements for rehabilitation/restructuring/sale of asset etc.
• Scouting for investors/marketing linkages
• Participation in CoC, consortium meetings to drive effective decision making.
• Compliance and audit
• Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements
• Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers
• Participate in periodic audits of the collections teams
• Customer escalations and complaints
• Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Refer the links to know more Growth & Culture at ABC: https://www.adityabirlacapital.com/careers?ref=abc-homepage

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• Browse our Glassdoor Reviews: https://shorturl.at/fJKQ0

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.