Salesforce Support Engineer

Heptarc Talent Acquisition; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

We’re seeking a skilled Salesforce Support Engineer with 5–8 years of experience to join our financial services technology team in Bangalore. You will provide day-to-day support for Salesforce users across sales, service, and operations, troubleshoot issues, and optimize platform configurations.

You’ll work with data cloud, Sales Cloud, and Service Cloud, handling insurance-related processes such as policy management and claims tracking, while ensuring data privacy and regulatory compliance in a

Qualifications

• 5–8 years of hands-on Salesforce support or admin experience.
• Salesforce Certified Administrator mandatory.
• Experience with Data Cloud, Sales Cloud, and Service Cloud.
• Experience in financial services/insurance domain.

Responsibilities

• Provide day-to-day Salesforce user support across sales, service, and operations.
• Troubleshoot workflows, data integrity, and integrations.
• Configure Salesforce objects, fields, layouts, and validation rules.
• Support policy management, claims tracking, and onboarding workflows.
• Coordinate with analysts and developers for long-term solutions.
• Ensure data privacy and regulatory compliance.

Skills

Salesforce expertise

Data Cloud knowledge

Insurance domain experience

Strong communication

Stakeholder mgmt

Education

Salesforce Certified Administrator

Tools

Jira

ServiceNow

Job description

Type: Contract with Client

Location: Bangalore

Experience: 5+ Years

Mode: WFO

Skill: Support Engineer, Salesforce AI

JD

We’re seeking a skilled and proactive Salesforce Support Engineer with 5–8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast‑paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You’ll be the go‑to expert for troubleshooting, user support, and platform optimization.

Key Responsibilities

• Provide day‑to‑day support for Salesforce users across sales, service, and operations teams.
• Must have knowledge of Salesforce Data Cloud.
• Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
• Collaborate with business analysts and developers to translate support tickets into long‑term solutions.
• Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
• Support insurance‑specific processes such as policy management, claims tracking, and customer onboarding.
• Monitor system performance and proactively identify areas for improvement.
• Assist in user training, documentation, and onboarding for new features or releases.
• Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

Skills & Qualifications

• 5–8 years of hands‑on experience in Salesforce support or administration.
• Salesforce Certified Administrator (mandatory); additional certifications are a plus.
• Strong understanding of Salesforce Data Cloud, Sales Cloud, and Service Cloud.
• Experience working in the financial services industry, preferably insurance.
• Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
• Proficiency in troubleshooting Apex errors, flow issues, and integration failures.
• Excellent communication and stakeholder management skills.
• Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Certifications

Salesforce Certified Administrator (required); Advanced Administrator or similar