Salesforce LSC Architect

Indegene; Pune District, Bengaluru, Delhi; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Indegene is seeking an experienced Salesforce LSC Architect to design and lead enterprise-scale CRM and digital experience solutions for global pharmaceutical clients. The role combines deep Salesforce expertise, life sciences domain knowledge, and architecture leadership to deliver compliant, scalable solutions across commercial, medical, and patient engagement ecosystems.

The architect will shape solutions on the Salesforce ecosystem tailored for pharma, aligning with regulatory, data, and

Qualifications

• 12-15 years IT experience with 5+ years in Salesforce architecture
• Experience with life sciences/pharma CRM implementations
• Salesforce Architect certifications (Application/Technical Architect preferred)
• Experience with global pharmaceutical clients
• Experience with Salesforce Data Cloud, MuleSoft, or enterprise integration platforms
• Familiarity with AI/ML use cases in pharma customer engagement

Responsibilities

• Define and govern end-to-end Salesforce architecture for pharma/life sciences clients globally
• Design scalable multi-cloud CRM architectures (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud) for pharma use cases
• Establish enterprise integration strategy across CRM, ERP, clinical, and data platforms
• Define architecture standards, reusable frameworks, and reference models for pharma CRM delivery
• Guide digital transformation initiatives in pharma (HCP engagement, patient support programs, omnichannel marketing)
• Evaluate emerging Salesforce capabilities (AI/Einstein, Data Cloud, automation, analytics) and recommend adoption strategy
• Act as trusted advisor to global pharma stakeholders on CRM modernization and customer experience transformation
• Drive architecture governance across multiple client engagements and delivery teams
• Lead solution design for complex Salesforce implementations across global pharma clients
• Translate business requirements into scalable, secure, and compliant Salesforce architectures
• Design integrations with enterprise systems (ERP, LIMS, clinical systems, data lakes, marketing platforms)
• Review and approve technical designs including Apex, Lightning components, APIs, and data models
• Ensure adherence to validation, documentation, and audit-ready delivery standards (CSV)
• Provide architecture guidance to development teams, ensuring alignment with design principles
• Support DevOps strategy (CI/CD, release management, environment strategy) for Salesforce deployments
• Lead architecture reviews, technical governance boards, and solution walkthroughs
• Troubleshoot complex design and integration issues across global programs
• Ensure data integrity, consent management, and security compliance across implementations

Skills

Salesforce architecture

Pharma CRM

Integration architecture

CSV compliance

Global delivery

Stakeholder mgmt

Executive communication

Tools

Salesforce Data Cloud

MuleSoft

APIs

Data integration platforms

Job description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent thats bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegenes high-speed growth.

We are purpose-driven.We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Role: Salesforce LSC Architect

Job Description

We are seeking an experienced Salesforce LSC Architect to design and lead enterprise-scale CRM and digital experience solutions for global pharmaceutical clients. This role combines deep Salesforce expertise, life sciences domain knowledge, and architecture leadership to deliver compliant, scalable, and integrated solutions across commercial, medical, and patient engagement ecosystems. The architect will play a critical role in shaping solutions on the Salesforce ecosystem tailored for pharma, ensuring alignment with regulatory, data, and global delivery standards.

ey Responsibilities

• Define and govern end-to-end Salesforce architecture for pharma/life sciences clients globally
• Design scalable multi-cloud CRM architectures (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud) for pharma use cases
• Establish enterprise integration strategy across CRM, ERP, clinical, and data platforms
• Define architecture standards, reusable frameworks, and reference models for pharma CRM delivery
• Guide digital transformation initiatives in pharma (HCP engagement, patient support programs, omnichannel marketing)
• Evaluate emerging Salesforce capabilities (AI/Einstein, Data Cloud, automation, analytics) and recommend adoption strategy
• Act as trusted advisor to global pharma stakeholders on CRM modernization and customer experience transformation
• Drive architecture governance across multiple client engagements and delivery teams
• Lead solution design for complex Salesforce implementations across global pharma clients
• Translate business requirements into scalable, secure, and compliant Salesforce architectures
• Design integrations with enterprise systems (ERP, LIMS, clinical systems, data lakes, marketing platforms)
• Review and approve technical designs including Apex, Lightning components, APIs, and data models
• Ensure adherence to validation, documentation, and audit-ready delivery standards (CSV)
• Provide architecture guidance to development teams, ensuring alignment with design principles
• Support DevOps strategy (CI/CD, release management, environment strategy) for Salesforce deployments
• Lead architecture reviews, technical governance boards, and solution walkthroughs
• Troubleshoot complex design and integration issues across global programs
• Ensure data integrity, consent management, and security compliance across implementations

Key Skills & Competencies

• Strong Salesforce architecture expertise (multi-cloud, enterprise-scale implementations)
• Deep understanding of pharma/life sciences business processes (HCP engagement, clinical, medical, commercial)
• Expertise in integration architecture (APIs, middleware, event-driven systems)
• Strong knowledge of regulated systems and validation processes (CSV, audit readiness)
• Ability to operate in global delivery and multi-client environments
• Strong stakeholder management across business, IT, quality, and regulatory teams
• Excellent communication skills with executive-level advisory capability.

Qualifications

• 1215+ years of IT experience, with 5+ years in Salesforce architecture roles
• Proven experience in life sciences/pharma CRM implementations
• Salesforce Architect certifications (Application/Technical Architect preferred)
• Experience with global pharmaceutical clientsExperience with Salesforce Data Cloud, MuleSoft, or enterprise integration platforms
• Familiarity with AI/ML use cases in pharma customer engagement

Key Outcomes / KPIs

• Scalable and compliant Salesforce architectures deployed across pharma clients
• High-quality, audit-ready solutions with zero critical compliance gaps
• Improved time-to-market for CRM implementations
• Increased platform adoption and business value realization for clients
• Strong reuse of architecture frameworks across programs and geographies.

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidates merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.