Salesforce Developer – Service Cloud & Enhanced Chat Migration

Braintrust; Remote; INR 12,00,000 - 15,00,000; Full time

Job summary

A dynamic technology firm is seeking an experienced Salesforce Developer to enhance customer engagement by upgrading Legacy Chat to Enhanced Chat. The ideal candidate will possess extensive expertise in Salesforce Service Cloud and Sales Cloud, demonstrating proficiency in Apex, Lightning Web Components, JavaScript, SOQL, and more. This position involves leading migration projects, designing functional solutions, and collaborating with teams to optimize customer service capabilities. Strong problem-solving skills and adherence to Salesforce best practices are essential.

Qualifications

• 5+ years of hands-on experience with coding on the Salesforce Platform.
• 2+ years of experience with Omnichannel and Live Agent Chat.
• Experience designing and implementing Omni-Channel configurations.

Responsibilities

• Deliver high-quality solutions on Salesforce.com using Apex and LWC.
• Lead the migration from Legacy Chat to Enhanced Chat.
• Train and support end-users on Salesforce features.

Skills

Salesforce Service Cloud

Salesforce Sales Cloud

Apex

Lightning Web Components (LWC)

JavaScript

HTML

SOQL

SOSL

Omni-Channel

Live Agent

Education

Bachelor of Science in Computer Science or Engineering

Salesforce Platform Developer I

Salesforce App Builder

Salesforce Platform Developer II

Salesforce Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Job description

Job Description

• Contract length: 6 months
• Hours per week: 40
• Start date: Early February
• Timezone: Must be willing to work 9am-5pm EST
• Candidates must have their own laptop/equipment

We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands‑on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni‑Channel and Live Agent functionalities. This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.

Essential Duties & Responsibilities

• Focus on delivering high‑quality, functional solutions on the Salesforce.com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.
• Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.
• Design and implement Omni‑Channel and Omni‑Flow configurations to optimize customer service workflows and routing.
• Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
• Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non‑functional requirements for new and existing backlog items.
• Train and support end‑users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
• Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.
• Debug and resolve production issues, providing root cause analysis and long‑term fixes to ensure platform stability.
• Participate in technical design reviews, sprint planning, and architectural discussions, contributing to sound solution design and efficient delivery.
• Uphold high standards for code quality by following Salesforce development best practices, performing code reviews, writing effective unit test classes, and continuously monitoring platform performance and scalability.
• Develop, configure, and customize Salesforce Service Cloud and Sales Cloud features, including case management, chat setup, and integrations.

Desired Outcomes

• Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Cloud, ensuring a seamless, scalable, and user‑friendly transition for both customers and internal teams.
• Design, build, and deploy Enhanced Chat configurations, including Omni‑Channel and Omni‑Flow setups, to optimize response times, routing efficiency, and overall customer engagement.
• Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices.

About You

• Minimum 5 years of hands‑on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, JavaScript, HTML, REST/SOAP API etc.
• Minimum 2 years of hands‑on experience creating Flows.
• Minimum 2 years of experience with Omnichannel and Live Agent Chat.
• Minimum 2 years of experience with Sales, Service Cloud.

Required Education / Certificates / Experience

• Bachelor of Science or equivalent preferably in Computer Science / Computer Engineering / Electrical Engineering
• Salesforce Platform Developer I certification
• Salesforce App Builder certification
• Salesforce Platform Developer II certification (preferred)
• Salesforce Administrator certification (preferred)
• Salesforce Sales Cloud Consultant certification (preferred)
• Salesforce Service Cloud Consultant certification (preferred)

Attributes / Characteristics

• Writes correct and clean code with guidance and consistently follows stated best practices
• Understands how their work fits into team and company objectives
• Prioritizes tasks without getting caught up in unimportant details
• Communicates assumptions and gets clarification on tasks up front to minimize the need for rework
• Solicits feedback from others, and gives timely, helpful feedback to peers and managers