Sales Support Lead

VOIS; Pune District; Hybrid; INR 2,500,000 - 4,200,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) is seeking a Sales Support Lead to coordinate and enhance Sales Operations governance for Vodafone Business UK. The role drives presales performance through process excellence, stakeholder engagement and operational efficiency across the Request-to-Cash cycle.

You will align with sales strategy, promote digitalisation of processes and maintain an insights-driven operating rhythm across Business PreSales, ensuring accurate records and strong partnerships.

Qualifications

• Proven experience engaging with customers and managing demanding internal stakeholders.
• Strong understanding of sales processes, methodologies and sales operations.
• Experience in Sales Support Operations (highly desirable).
• Datadriven mindset with analytical and insight-led decision capability.
• Bachelor’s degree in Business or Telecoms (essential); MBA or professional qualification (desirable).

Responsibilities

• Ensure all timelines, deliverables and KPIs are communicated clearly and met consistently.
• Coordinate crossfunctional Sales Operations activities and improve operational alignment across teams.
• Develop and implement presales domain strategies, best practice frameworks and training for teams.
• Build and maintain partnerships and stakeholder relationships across the RequesttoCash workflow.
• Expedite preparation and delivery of commercial solutions and quotes to internal sales and business development teams.
• Lead the coordination, collaboration and creation of training, enablement and adoption materials for Sales Operations processes and governance.
• Govern core systems and records to ensure accuracy, consistency and adherence to Sales Operations standards.

Skills

Customer engagement

Stakeholder management

Sales operations

Decision making

Team governance

Data-driven

Thought leadership

Education

Bachelor’s degree in Business or Telecoms

MBA or professional qualification

Job description

Sales Support Lead VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Sales Support Lead to coordinate and enhance Sales Operations governance and cadence for Vodafone Business UK. This role plays a key part in enabling effective presales performance by driving process excellence, stakeholder engagement and operational efficiency across the RequesttoCash cycle. The individual will ensure alignment to sales strategy, promote digitalisation of processes, and maintain an organised, insightdriven operating rhythm across Business PreSales.

What you will do

Ensure all timelines, deliverables and KPIs are communicated clearly and met consistently.

Coordinate crossfunctional Sales Operations activities and improve operational alignment across teams.

Develop and implement presales domain strategies, bestpractice frameworks and training for teams.

Build and maintain strong partnerships and stakeholder relationships across the RequesttoCash workflow.

Expedite preparation and delivery of commercial solutions and quotes to internal sales and business development teams.

Lead the coordination, collaboration and creation of training, enablement and adoption materials for Sales Operations processes and governance.

Govern core systems and records to ensure accuracy, consistency and adherence to Sales Operations standards.

Who you are

Proven experience engaging with customers and managing demanding internal stakeholders.

Strong understanding of sales processes, methodologies and sales operations.

Experience in Sales Support Operations (highly desirable).

Demonstrated thought leadership and sound decisionmaking capability.

Skilled in team governance, providing constructive feedback and supporting career development.

7–10 years’ experience in global corporate organisations.

10+ years in Commercial, Sales or Operations roles, including leading virtual teams in complex global programmes.

Strong people management and operations management experience.

Datadriven mindset with analytical and insightled decision capability.

Bachelor’s degree in Business or Telecoms (essential); MBA or professional qualification (desirable).

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

(This section inferred from role nature and context.)

Opportunity to work in a strategic, highly visible role with influence across global operations.

Exposure to senior stakeholders across Vodafone Business and PreSales functions.

Ability to lead and shape governance, processes and enablement initiatives.

Career development opportunities within Sales Operations, Commercial and Global functional pathways.

A collaborative, learningfocused environment that supports leadership growth.

What skills you will learn

Advanced sales operations governance and crossfunctional coordination.

Enhanced stakeholder engagement and strategic relationship management.

Datadriven decisionmaking and operational performance analysis.

Leadership skills in managing virtual teams and global processes.

Practical experience in digital process improvement and operational transformation.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.