Sales Support Associate

Mongodb Software India Private Limited; Gurugram District; Hybrid; INR 600,000 - 800,000; Full time

Benefits offered by this job

Macbooks provided

Salary and equity

Health, dental, travel, life insurance

Paternity and maternity leave

Job summary

MongoDB Gurugram invites applications for a Sales Support Associate in a hybrid setup. You will support the sales org by maintaining data health, triaging cases, and enabling Account Executives to take data-driven decisions, with guidance from seasoned Sales Operations leaders.

You will work with Salesforce, data tools, and MS Office, handling large data volumes and building SOPs, while collaborating across time zones. Shift 2:00 PM–10:00 PM; cab support available.

Qualifications

• Graduate with 1.5 years of sales operations experience preferred.
• Good Salesforce knowledge and familiarity with account, contact, lead, and opportunity objects.
• Experience with data tools and research databases such as ZoomInfo, InsideView, Crunchbase preferred.
• Experience with ticketing/case management systems (Salesforce, Zendesk, Jira).
• Basic SQL understanding is a plus.
• Proficient in MS Office/Google Suite and Advanced Excel.

Responsibilities

• Data maintenance and cleanup initiatives across Accounts and Contacts and hierarchies.
• Front line/Tier 1 Support for Sales via the Sales Ops Case Queue, triage and respond to cases.
• Escalate cases to Salesforce Administrators or other teams as needed.
• Data updates such as Account/Territory assignments.
• User administration (activate/deactivate users) in sales tools.
• Create requirement docs and UAT scenarios.
• Identify trends, analyze data, and generate insights.
• Collaborate with internal customers across different time zones.

Skills

Sales ops

Salesforce

Data analysis

Advanced Excel

SQL basics

Problem solving

Education

Bachelor's degree or higher

Tools

Salesforce

Data Loader

Demand Tools

ZoomInfo

InsideView

Crunchbase

Zendesk

Jira

Job description

Sales Support Associate

SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM 10:00 PM (cabs will be provided)

Responsibilities

• Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc
• Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate
• Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps
• Data updates, such as Account/Territory Assignments
• User Administration e.g. activating new users and deactivating departing users in sales tools
• Identification of trends of issues, problems, and requests that may be symptoms
• Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs
• Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations
• Collects, analyzes, and interprets data to identify trends, patterns, and generates insights
• Working with internal customers across different time zones
• Create requirement gathering docs, UAT scenarios

Skills & Experience

• Graduate in any discipline with a minimum 1.5 years of sales operations experience is preferred
• Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity
• Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred
• Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools
• Able to handle and work with large volume of data
• Understanding of sales cycle and process & data segmentation
• Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros
• Must show process and business oriented mindset
• Must have critical thinking, attention to detail, problem solving and troubleshooting attitude
• Should have problem identification and articulation skills
• Bachelor’s degree or higher in Operations, Business, Project Management, or Engineering
• Basic SQL understanding
• Open minded, creative, and proactive thinking

Behavioral & Engagement Expectations

• Team player
• Open to feedback
• Contributor in meetings
• Assertiveness
• Stakeholder management
• Able to carry out repetitive work
• Collaborative mindset
• Customer Focused Mindset
• Problem solving attitude
• Analytical skills

Perks & Benefits

• Macbooks are company standard
• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance
• 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB , and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.

Requisition ID 3273560030 Experience Level Mid Level