Sales Quality Analyst

Atlys; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive compensation & equity

Health insurance

Paid time off

Office meals

Learning credits

Relocation support

Recreational facilities

Job summary

Atlys seeks a Sales Quality Analyst to elevate customer conversations across the Pre-Sales team. You will audit interactions, identify gaps in language, tone and empathy, and drive improvements through coaching and process enhancements.

The role focuses on building a scalable quality system, calibrating scorecards, and translating insights into concrete training and script updates to boost sales performance.

Qualifications

• 2–3+ years of Quality Assurance experience in customer-facing teams.
• Excellent written and spoken English.
• Ability to give direct, actionable feedback for coaching.

Responsibilities

• Own call quality across Pre-Sales, auditing conversations for language, tone and sales effectiveness.
• Raise the quality of customer conversations by identifying gaps in discovery, product knowledge and objection handling.
• Coach associates through 1:1 feedback, group sessions and targeted interventions.
• Turn audit insights into action by identifying training needs and updating scripts and processes.
• Build a stronger quality system with scorecards, calibrations and re-audits.

Skills

Quality Assurance

Customer Success

English Proficiency

Job description

About Atlys

Our mission is to enable every person on Earth to travel freely.

Travel should feel exciting. Instead, too much of it is still defined by paperwork, uncertainty, and processes that were never designed for travellers.

Atlys is changing that.

We’re building an AI-first platform that removes friction and uncertainty from travel. To date, we’ve processed visas for 1M+ travellers across 127 countries. But we’re still early.

The Role

We’re looking for a Sales Quality Analyst to raise the bar on every customer conversation our Pre-Sales team has.

This role goes beyond auditing calls. You’ll assess the full customer conversation, identify communication and sales gaps, coach associates and turn quality insights into stronger customer experiences and better sales performance.

You’ll work closely with the Pre-Sales team to build a consistent quality system that helps every associate get better over time.

The Job

• Own call quality across Pre-Sales, auditing conversations across communication, customer experience and sales effectiveness.

• Raise the quality of customer conversations by identifying gaps across language, tone, listening, empathy, probing, objection handling and closing.

• Coach associates to improve through structured 1:1 feedback, group coaching and targeted interventions based on recurring quality gaps.

• Turn audit insights into action by identifying trends, training needs and opportunities to improve scripts, processes and sales capability.

• Build a stronger quality system by improving scorecards, running calibrations, tracking feedback adoption and measuring improvement through re-audits.

The Ideal Candidate

You’ll likely thrive in this role if you:

• Have 2 to 3+ years of experience in Quality Assurance, ideally across Customer Success, Inside Sales, Pre-Sales or another customer-facing team.

• Know what a great customer conversation sounds like and can quickly spot where communication, discovery, product knowledge or objection handling falls short.

• Communicate exceptionally well yourself, with strong spoken and written English and a sharp ear for tone, clarity, fluency and nuance.

• Are good at giving direct, constructive feedback that people can actually act on, not just pointing out what went wrong.

• Can look beyond individual calls, spot recurring patterns and turn them into coaching, process or training improvements.

What you can expect

Atlys is built by a small team with outsized ambition, high ownership, and an obsession with doing great work.

Here’s what you can expect:

• Competitive compensation and equity so you participate in the value you help create.

• Comprehensive health insurance covering you and your family, plus annual preventive health check-up on us.

• A thoughtful leave policy with paid time off and company holidays, because great work also requires real time off.

• Lunch, high tea and dinner at the office, so the basics are taken care of while we build together.

• Learning & development credits to invest in courses, books, conferences and tools that help you get better at your craft.

• Relocation support to make moving closer to the team as seamless as possible.

• Great tools to do your best work, including high-spec equipment and software.

• An office designed for more than just work, with pickleball, table tennis, PlayStation, an arcade game room, an F1 simulator and even a full flight simulator.

Our values shape how we make decisions, work together and build for travelers. The bar is high, the pace is fast, and the way we work is deliberate. Read them before you apply. If this environment energizes you, you’ll probably thrive here. If it doesn’t, it’s better to know that upfront.

Come build the intelligence layer for global travel