Sales Order Management Specialist

Hitachi Energy Ltd.; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Hitachi Energy Ltd. in Chennai is seeking an Order Management professional to execute customer orders and ensure all order-related activities comply with policy, quality, HSE, and financial targets. You will interface with Sales, SCM in Saudi, and factory teams to drive on-time delivery.

The role requires 4–10 years in Order Management, familiarity with SAP, and strong leadership and negotiation skills to manage customer and stakeholder expectations.

Qualifications

• Graduate in Electrical Engineering with 4–10 years of experience in Order Management.
• Preference for experience with High Voltage Substation components.
• Familiarity with SAP and proven leadership/negotiation skills.

Responsibilities

• Review and acknowledge the order file from Sales team.
• Coordinate with SCM (Saudi) to issue internal PO to PGHV factory.
• Coordinate with factory for order acknowledgement and resolve technical & commercial queries.
• Follow up with customer on invoices and other commercial documents; cash collection.
• Coordinate between customer and factory project manager to ensure delivery as planned.
• Coordinate with local SCM and logistics teams for shipment and delivery notes (DDP when applicable).
• Project closeout and archiving.

Skills

English proficiency

Leadership

Negotiation

Order management

Cross-functional coordination

Education

Electrical Engineering degree

Tools

SAP

Job description

The opportunity:

Execution of customer purchase orders and ensure that all order related activities are performed in accordance with Hitachi-Powergrids policy, contractual agreements, quality standards, health, safety and environment requirements, financial targets as well as schedule commitments.

How you'll make an impact:

Order Management for SA

• Review/acknowledge the order file from Sales team.
• Coordinate with SCM in Saudi to issue the internal PO to the respective PGHV factory.
• Coordinate with factory for order acknowledgement and resolve technical & commercial quries.
• Follow up with the customer on 2617 responsibilities such as: advance invoice, Proforma invoice for the LC, tax invoice or any commercial documents ...etc.).
• Cash collection.
• Coordinate between customer and factory project manager and make sure the delivery is as planned and agreed.

• Coordinate with local SCM and logistics teams regarding shipment (in case of DDP delivery) and ensure the materials are delivered with signed delivery note.
• Project closeout and archiving

Principles:

• Adhere to the Order management processes in the organization.
• Ensure implementation and compliance of OHS group guidelines.
• Ensure Hitachi Energy integrity guidelines are followed in the team.
• Ensure IS security policy followed in the team.
• Acts as role model for the team.

Challenges

• Close collaboration and regular connect with all the relevant stakeholders and functions.
• Managing expectation of customers and internal stakeholders across diverse geographies & cultures
• Communication with various disciplines. Making sure, everyone has understood and is truly commited to their contributing task.
• Anticipate what potentially can go wrong or delay and proactively rise the concerns

Your Background:

• Excellent skills in Speaking, Reading and writing English language
• Graduate in Electrical Engineering with minimum 4 - 10 years relevant experience in Order Management.
• Preference will be given to those who have expereience in handling High Voltage Substation components.
• Should be familiar in working with SAP.
• Should possess strong leadership skills & negotiation skills to convince customers & stakeholders
• Ability to work under pressure to manage customer expectations.