Sales Manager I

Instamart; Haridwar; On-site; INR 7,00,000 - 9,00,000; Full time

Job summary

A leading e-commerce platform is looking for a Sales Manager to serve as the primary contact for client accounts. The ideal candidate will develop strategies to meet client objectives, conduct performance reviews, and foster strong relationships with clients, ensuring overall satisfaction. A graduate with excellent communication skills and experience in e-commerce is essential. Effective analytical skills, including proficiency in Excel, are critical to succeed in this role, along with a proactive approach to securing new partnerships.

Qualifications

• Excellent communication skills are mandatory.
• Experience with e-commerce and online marketing is required.
• Analytical skills with proficiency in Excel are necessary.

Responsibilities

• Serve as the primary point of contact for assigned client accounts.
• Develop account strategies and action plans.
• Conduct regular business reviews with clients.
• Track and analyze account performance and market trends.
• Proactively approach potential clients to secure partnerships.

Skills

P&L understanding

Market research and intelligence

Customer lifetime value

Business development

Data logic

Data interpretation

Data visualization

MS Excel

Data analysis

Result orientation

Managing relationships

Conflict management

Problem-solving

Education

Graduate

Job description

Overview

Swiggy is India’s leading on‑demand delivery platform, operating in 500 cities with a tech‑first logistics approach. With a customer base of millions, a fleet of 2 lakh delivery executives and a culture of continuous innovation, Swiggy delivers convenience at scale.

Role – Sales Manager

Job Responsibilities

• Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
• Develop account strategies to overcome challenges and action plans to meet client objectives and maximize account growth as per the target.
• Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities.
• Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges.
• Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics.
• Deliver incremental revenue from the assigned clients through monetization and commercial improvements.
• Deliver incremental counter share for all assigned clients by strategic planning to dominate market share.
• Maintain strong relationships with restaurant owners and deliver best‑in‑class restaurant NPS.
• Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly.
• Generate leads and proactively approach potential clients, presenting the value proposition and securing new partnerships.

Desired Candidate

• Graduate with excellent communication skills.
• Good working knowledge and experience of e‑commerce activities and all online marketing channels.
• Confident, pleasant and a go‑getter personality.
• Effective communication skills.
• Attitude & aptitude for sales.
• Team player, working alongside people from all walks of life.
• Analytical, good Excel skills.
• Leadership and influencing skills: identify, build, and use a wide network of contacts at all levels, internally and externally, to achieve results through a well‑planned approach.
• Initiative & flexibility: recognize the need to adapt to change and implement appropriate solutions, identify opportunities and recommend/influence change to increase effectiveness and success of campaigns.
• Creativity & initiative: demonstrate creativity, originality and personal drive to bring about change and help drive the business forward.
• Being the face of Swiggy in the market and standing up for the values we believe in.

Key Skills Required

• P&L understanding
• Market research and intelligence
• Customer lifetime value
• Business development
• Data logic
• Data interpretation
• Data visualization
• MS Excel
• Data analysis
• Result orientation
• Managing relationships
• Conflict management
• Problem‑solving

Equal Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.